Session four: Performance management

Objectives: 

• To provide boards and management with information about developing and using a performance management system that is both governance and organisationally focused
• To provide boards and management with models, information and ideas about the value and benefit of developing and using a performance management system 
• To ensure boards and management can assess their performance against the Aged Care Act 1997 and Accreditation Standards

Session four covers: 

• Performance management definitions
• Performance management model 
• Performance management considerations
• DASHBOARD ™ 
• Develop the DASHBOARD ™ spreadsheet 
• Develop the categories of measurement 
• Develop a bank of measures 
• Develop a schedule of measurement 
• Developing and using reports 
• Example exception report 
• Reporting board, CEO and organisational performance 
• The value and benefits of performance management 
• Performance management tools 
  • DASHBOARD™
• Performance management action planning