How we monitor homes
The Aged Care Standards and Accreditation Agency Ltd accredits and monitors homes against the Accreditation Standards, through accreditation audits, support contacts and review audits. Review audits and support contacts can be conducted as an unannounced visit.
Each home receives at least one unannounced visit each year.
Once a home is accredited we will continue to monitor the home through a combination of announced and unannounced visit to ensure residents continue to receive a high level of care as required by the Accrediation Standards.
Homes will be visited more frequently where they require a higher level of monitoring and assistance to improve their care for residents.
At all visits, assessors observe activities and processes in the home, as well as speak with residents, management and staff. The view of residents and residents' satisfaction with the quality of care and services provided are integral to assessors forming a view as to the home's compliance with the Accreditation Standards.
It is the home's responsibility to notify its staff, residents and their families that the Agency will be making a visit and that they can speak with an assessor if they wish.
