Better practice in aged care awards

What are Better practice in aged care awards?
The Better practice in aged care awards are presented for better practice in any program run by a residential aged care home that benefits the lives of the residents.

When can a residential aged care home apply for an award?
Nominations for an award are made at the same time as reapplying for accreditation. There is no fee for nominations. The award is not linked to the accreditation period granted to a residential aged care home.

To be eligible for the award a residential aged care home must be:

  • a Commonwealth-funded aged care residential aged carehome
  • fully-compliant with the Accreditation Standards for at least the last 24 months by the time of the site audit.

What are the criteria for a Better practice in aged care award?

  • Is the program based on the findings of research/feedback?
    • Describe how research or feedback led to the development of the program.
  • Has the program’s effectiveness been measured and monitored?
    • Describe how the residential aged care home has measured and monitored the program's effectiveness.
    • Show how the residential aged care home has evaluated the results for effectiveness.
  • Is the program focused on achieving better outcomes for the residents?
    • Describe how the program is focused on achieving a better quality of life for residents.
    • Show how the program is responsive to the needs and rights of residents.
    • Describe how residents and their relatives were involved in the development of the program and continue to be involved in its ongoing review.
  • Does the program demonstrate evolving and improving, finding the best way of doing things?
    • Show how the residential aged care home has evolved and improved as a result of implementing the program.
    • Show how the program assists the residential aged care home to achieve better practice.
    • If the program is considered to be innovative, describe how.
    • Show how the residential aged care home ensures that the program itself continues to evolve and improve.
    • If the program is benchmarked against similar programs in other residential aged care homes, describe what the residential aged care home has learned from this exercise.
  • How does it link with the residential aged care home’s continuous improvement system?
    • Describe the residential aged care home's continuous improvement system and how it improves processes and systems for the benefit of residents.
    • Show how the program demonstrates the residential aged care home's continuous improvement system is effective and sustainable.
  • A one-page summary outlining the nominated program
    • An outline of the program including background and explanation. This will be used for the purposes of promotion.

What is the process?
A brief summary of the process is as follows:

  • The residential aged care home submits a nomination for an award. This is validated to ensure the residential aged care home has been compliant for the past 24 months, and all required information has been provided.
  • The team completes an accreditation site audit, verifying the nomination at the same time.
  • The team completes a verification report.
  • The accreditation site audit decision is made. If found to be non-compliant with the Accreditation Standards as a result of the accreditation site audit decision, the nomination is invalid.
  • If found to be compliant with the Accreditation Standards, the State Manager reviews the nomination and verification report to ensure it reflects results for residents.
  • The State Manager makes a recommendation to a national panel. If the State Manager recommends the residential aged care home not receive an award, the nomination lapses.
  • If the State Manager recommends the residential aged care home receive an award, a national panel reviews the nomination.
  • The nomination is either then awarded to the residential aged care home together with a certificate, or the nomination lapses.

Who is on the national panel?
A different national panel is formed for the review of each nomination. Each national panel is made up of a member from our board of directors and an academic. Academics review nominations relative to their areas of expertise.

What happens if a residential aged care home is granted an award?
Achievers receive a certificate and a better practice profile on our website, as well as the opportunity for further promotion and to be involved in one of the Better practice events held across the country.

Click here to find residential aged care homes granted a Better practice in aged care award.