Re-accreditation audits - overview

What is a re-accreditation audit?
Re-accreditation audits (formerly referred to as site audits) occur before a home’s existing period of accreditation expires. A brief summary of the process is as follows:

  • an assessment team reviews the application for re-accreditation of a home which may include a self-assessment
  • a re-accreditation audit is conducted by the assessment team against the Accreditation Standards
  • the assessment team writes a report
  • a decision-maker, separate from the team, makes a decision about the home’s performance against the Accreditation Standards and accreditation period (if any).

What happens on site?
At a re-accreditation audit, aged care assessors visit a home and speak with residents and their families, staff and management to determine whether the home meets all the Accreditation Standards and expected outcomes. They also observe what is happening at the home and look at supporting documentation. The team is usually on site for two days.

How are residents and representatives involved?
Leading up to a re-accreditation audit, a home is obliged to inform residents and representatives that the re-accreditation audit will occur and that they have an opportunity to talk to members of the assessment team in private.

Interviewing residents and their representatives is an essential part of information gathering about a home. It is important that residents and their representatives are able to participate and can express their views concerning the care and services delivered by the home.

The team interviews at least 10% of residents or their representatives. Residents and their representatives may also provide written information to the team if they wish.

If the home has a number of residents who do not speak English, the team may organise an interpreter.

The home ensures those residents or their representatives who wish to speak to the assessment team can do so in private and are assured of confidentiality.

The decision making process
The assessment team writes a report after the audit. A decision as to the home's performance against the Accreditation Standards is made separately by an independent decision-maker.

What does the decision include?
The decision includes information on whether the home is to be accredited and for how long. The decision also includes information about areas the home needs to improve in order to meet the Accreditation Standards.

Most homes, if they meet all requirements, receive three years' accreditation. A home must be re-accredited by the Accreditation Agency in order to receive funding from the Australian Government. Homes with a major or persistent failure to meet the Accreditation Standards may receive shorter periods of accreditation, or not be accredited at all. This is especially relevant where there is a serious risk to residents’ health, safety and wellbeing.

What information is publicly available?
Decisions about re-accreditation and the assessment team’s audit report are available in the Reports on homes search on the top right hand side of this page

What other information is available about re-accreditation audits?
Click here for more information about re-accreditation audits.