Accreditation overview

What is accreditation?
Accreditation is the arrangement established by the Australian Government to verify that homes provide quality care and services for residents. Without accreditation a provider is not eligible to receive a residential care subsidy from the government.

Accreditation is about ensuring homes meet the Accreditation Standards which are set by the government.

It is the responsibility of the approved provider of a home to demonstrate that it meets the Accreditation Standards.

Accreditation is not a one-off event. Once a home is accredited, the approved provider is required to maintain the home’s performance against the Accreditation Standards and undertake continuous improvement. Assessors from the Accreditation Agency visit the home to assess its performance and continuous improvement.

When a home’s accreditation is due to expire, the approved provider must apply for re-accreditation.

What is the accreditation process?
The approved provider of a ‘'commencing’ (new) home needs to apply for accreditation before any residents are accepted. The application must identify how the new home will meet the Accreditation Standards when residents move in, and give an undertaking that the home will undertake continuous improvement. A decision-maker from the Accreditation Agency then decides whether the home will be accredited for 12 months, or not accredited. The decision is published on this website.

The approved provider of an accredited home must apply for re-accreditation before the home’s accreditation expires. An assessment team visits the home to conduct a re-accreditation audit, and then a decision-maker (who is not part of the assessment team) decides whether, and for how long, the home will be re-accredited.

The period of accreditation granted to a home is based on a number of factors including the home’s history and current performance against the Accreditation Standards. Homes that have a good track record and meet all of the Accreditation Standards are generally granted three years’ accreditation.

What happens after the accreditation period is determined?
Between re-accreditation audits, a home’s performance and continuous improvement are monitored through assessment contacts and review audits.

Every home receives at least one unannounced visit each year.