Feedback questionnaires

The Agency has introduced new feedback forms designed to help better understand approved providers' expectations.

We contracted professional research firm Campbell Research and Consulting to develop and trial a new set of questionnaires.

We also simplified our feedback systems and have contracted out management and processing of feedback (to Datatime Services Pty Ltd) to assure homes that the process is confidential. 

There is one feedback from to cover all visits, whether it is a site audit, a review audit or a support contact, announced or unannounced.

And there is one feedback from to cover all reports we send to homes, whether it is an audit report, or a support contact record.

The feedback forms will remain with Datatime and the Agency will not see them, unless additional comments are made or if homes ask to be contacted. This information is relayed to the Agency by Datatime in a monthly aggregated analysis of feedback to the Agency. If a matter is urgent or important, homes should contact their local Agency office directly.

We have also introduced an assessor feedback form. The form will be filled out by the assessment team leader following a visit, but will not form part of the Agency's decision-making processes, and will not be seen by an Agency decision maker prior to an accreditation decision.

The Agency will publish quarterly feedback analysis in future editions of The Standard.

NB: The questionnaires below are SAMPLES ONLY. Do not fill them out. You will be given questionnaires to fill out when the Agency conducts a site audit, review audit or support contact at your home.

Assessor questionnaire 

Site visit questionnaire

Support contact record/Assessment information questionnaire