Sydney session information - Aged Care Standards and Accreditation Agency

Below is the Sydney Better Practice speaker, session and presentation list.

Dr Lynn Arnold AO	Professor Ian Forbes	Robyn Lynch and Cecille Sampan	Associate Professor Tim Shaw
Dr Bruce Barber and Helen Holloway	Michael Goldsworthy	Hugh Mackay (DVD)	Emma Stokes
Ruth Baxter	Suzanne Groves-Donaldson	Dr Melinda Martin-Khan	Allan Turner
Raelene Blackledge	Ian Hardy AM	Kirsten Moore and Beverly Adams	Chris Westacott
Mark Brandon	Dr June Heinrich OAM	Professor Rhonda Nay	Lynne Yates
Dr Michele Chandler	Sandra Hills	Ljubica Petrov	Susan Younger and Samantha Gillick
Dr Julie Ellis	Kylie Jacques and Jane Meldrum	Sue Pieters-Hawke	Esther Vance
Dr Deirdre Fetherstonhaugh	Jane Boag	Peter Russell-Clarke
Richard Fleming	Dr Susan Koch	Dr Louise Schaper
Michael Filsell	Ian Lingard	Hans Schmid

Day one: Thursday 16 September		Day two: Friday 17 September
9.00am - Plenary 1		7.30am - Breakfast session	9.00am - Plenary 3
11.00am - Concurrent 1a	1.30pm - Concurrent 2a	11.00am - Concurrent 3a	1.30pm - Concurrent 4a
11.00am - Concurrent 1b	1.30pm - Concurrent 2b	11.00am - Concurrent 3b	1.30pm - Concurrent 4b
11.00am - Concurrent 1c	1.30pm - Concurrent 2c	11.00am - Concurrent 3c	1.30pm - Concurrent 4c
11.00am - Concurrent 1d	1.30pm - Concurrent 2d	11.00am - Concurrent 3d	1.30pm - Concurrent 4d
3.30pm - Plenary 2		3.15pm - Plenary 4

**Plenary one - Day one**
	Hugh Mackay, Psychologist, Social Researcher and Novelist Biography: Hugh Mackay has made a lifelong study of the attitudes and behaviour of Australians. He is the author of 12 books, including five bestsellers. He is a fellow of the Australian Psychological Society and has been awarded honorary doctorates by Charles Sturt, Macquarie and NSW universities. In 2004, he received the University of Sydney’s alumni award for community service. Hugh is a former deputy chairman of the Australia Council, a former chairman of trustees of Sydney Grammar School, and was the inaugural chairman of the ACT Government’s Community Inclusion Board. A columnist for over 25 years, Hugh now writes occasionally for The Sydney Morning Herald and The Age. Session information: A video presentation of Hugh MacKay will be a feature at this event. The video examines the changing nature of attitudes and behaviour of Australians. Hugh will discuss the dramatic ways Australian society is changing and will stimulate thinking about the way aged care facilities and services may need to adapt in response to these societal changes. Top
	Professor Ian Forbes, Director, DesignInc and Professor at the University of Technology, Sydney Biography: Ian Forbes is an architect and health services planner, responsible for health architecture at DesignInc Architects. Previously he was the Head of School of Health Services Management in the Faculty of Medicine at University of NSW. He is a Director of the research unit GHAAP (Group for Health Architecture and Planning) at UTS. He has been planning and developing health facilities for over 35 years in Australia, Canada, Africa, Asia and various Pacific countries. He has been a regular consultant to the World Health Organisation, Asian Development Bank and AusAID. Session information: Small changes around a home can reduce stress on residents and staff. Professor Ian Forbes will discuss how the simple and inexpensive changes to the built environment can reduce stress and increase the quality of life for residents. “I am the chief investigator behind Lyn Chenoweth, working with a research team from UTS undertaking a three-year dementia research project funded by the National Health and Medical Research Council, Professor Forbes said. “This project involves interventions (simple but important changes) to 20 residential aged care homes. 40 homes were originally audited and we’re currently focusing on 20 aged care homes to implement inexpensive environmental changes to reduce stress for residents.Professor Forbes has over 35 years experience in managing health facility development and health services planning. His research interests involve examining the issues surrounding planning and development for healthy, safe and resilient environments within health facilities, especially in aged care and dementia specific facilities. Presentations: Plenary and Concurrent sessions Top
	Associate Professor Tim Shaw, Office of Postgraduate Medical Education (OPME) - Faculty of Medicine, The University of Sydney Biography: Tim Shaw is Director of the Workforce Education and Development Group in the Faculty of Medicine at The University of Sydney. He has managed the development of the Australian National Patient Safety Education Framework, surgical training online for the Royal Australasian College of Surgeons and Cancer Learning for the Commonwealth Government. He was a co-author of the WHO Patient Safety Curriculum Framework for Medical Schools and the Patient Safety Education Project (PSEP) in the United States. He has also acted as an advisor and consultant to the Institute for Healthcare Improvement Open School Project, Partners Harvard Medical International and the Joint Commission in the United States. Session information: The presentation will provide an overview of current directions in patient safety and how these relate to aged care. During the workshop participants will prioritise the key issues they have around patient safety and look to develop strategies to improve their systems and care. Presentations: Plenary and Concurrent sessions Top

**Plenary two - Day one**
	Professor Rhonda Nay, Director ISP/ACEBAC/AIPC - La Trobe University Biography: Rhonda Nay is Foundation Professor of Interdisciplinary Aged Care and Director of the Institute for Social Participation (ISP); TIME –the Victorian and Tasmanian Dementia Training Studies Centre; the Australian Centre for Evidence Based Aged Care (ACEBAC) and the Australian Institute for Primary Care (AIPC) at La Trobe University. She also leads the Victorian hub of the Dementia Collaborative Research Centre. Rhonda has chaired the Minister’s Awards for Excellence in Aged Care and has been a judge for the ACSA Awards. Her research is focused on getting evidence based, interdisciplinary, person-centred care into practice. Rhonda is a Director of the Aged Care Standards and Accreditation Agency Ltd. Session information: Assessment is fundamental to quality care; it is essentially the first action required of health professionals and care workers within their scope of knowledge and practice. Assessment is not for funding – never has been, never will be! It is not burdensome paperwork, but exciting and can be fun if approached as it should be. We can learn a lot from those popular forensic shows like CSI and House. Assessment has to be futuristic, not just a task we do for today, government, or managers. It requires evaluation and a cyclical approach with the data feeding into the care we plan and provide. In the end (indeed from the beginning) it is for the resident and integral to person centred, evidence based care. Presentation: Plenary session Top

**Plenary three** **- Day two**
	Ian Lingard, Senior Consultant - Davidson Trahaire Corpsych Biography: Ian has significant CEO and senior management experience in major welfare organisations including Australian Red Cross, Wesley Mission Multiple Sclerosis Society & The Salvation Army. In addition Ian has worked as a social worker counselling individuals, couples and families and conducting group stress management programs. In these various roles Ian consulted, trained and led the implementation of major organisational change, strategic planning as well as wide ranging commercial experiences. Ian has worked as a senior consultant for Davidson Trahaire Corpsych for six years assisting organisations with business and people management challenges. Presentation: Concurrent session Top
	Mark Brandon, Chief Executive Officer - Aged Care Standards and Accreditation Agency Ltd Biography: Mark Brandon is the Chief Executive Officer of the Aged Care Standards and Accreditation Agency Ltd. The Accreditation Agency is responsible for the accreditation of long-term aged care homes in Australia and promoting high quality of care through information and education. Prior to his appointment in November 2002, he was the principal of Brandon Consulting. His significant consultancies related to change management, IT strategy and business planning. Mark has a strong background in operational management and strategic planning. Previously, Mark was the National Operations Manager of Australia’s largest private health insurer, Medibank Private, where he was responsible for customer service, processing activities, significant business system developments, product development and human resources management. His responsibilities included operations, strategic planning, marketing and sales. From 1983 – 1998 he was a senior executive with the Health Insurance Commission. This was the organisation responsible for payment of government benefits for medical services and pharmaceuticals in Australia. His particular work interests are customer service, linking people with corporate planning and focusing organisational strategy on outcomes. Mark is a member of the Australian Institute of Company Directors, an Associate Fellow of the Australian Council of Health Service Executives and a Fellow of the Australian Institute of Management. He is also a former member of the Board of Management of the Australian Centre for Evidence Based Aged Care (ACEBAC), a member of the Minister for Ageing, Aged Care Consultative Committee and a member of a number of other committees related to safety and quality in the Australian aged care and health sectors. He is an elected member of ISQua International Accreditation Federation Council. Top
	Dr June Heinrich OAM, Chief Executive Officer, Baptist Community Services; and Conjoint Professor, Faculty of Health, University of Newcastle Biography: June was appointed the CEO of BCS on 1 September 1994. Over the past 14 years she has become one of the key voices in the not-for-profit sector on aged and community care issues. June and BCS are recognised for playing a significant role in the development of community aged care across NSW and the ACT. “Ageing in place” is a passion of June’s and she is committed to ensuring that BCS pursues innovate industry-leading practices. June has served on a number of Federal Government advisory committees in aged and community care including the Aged Care Advisory Committee and the Aged Care Workforce Committee. June is Chairman of Baptist Care Australia, the national body for Baptist community service/care organisations and Vice President of the NSW Aged and Community Services Association. In January 2003 she was awarded an Order of Australia for services to the community especially through BCS. In May 2003 she was awarded a Centenary Medal for exceptional services to aged care and in August 2003 she was appointed a Conjoint Professor of the Faculty of Health Sciences, University of Newcastle. June is a passionate advocate for the needs of the frail aged and people living with dementia, along with those on the margins, who often feel powerless and helpless. From August 2007 - 2008, June was the first female president of the Baptist Churches of NSW & ACT, a movement of 350 churches and about 50,000 people. Session information: Change is an inevitable part of life. Organisations which have a culture that opposes or tries to block change run the risk of becoming obsolete in this rapidly changing world. In a recent Staff Climate Survey 76% of the staff at BCS rated the future at BCS as positive and 79% of staff indicated that they are proud to tell people that they work for BCS. In the 2009 Survey over 60% of staff indicated that that they considered BCS is an innovative organisation, up from only 50% in 2004. In this session Dr June Heinrich, the CEO of BCS will outline some of the strategies BCS has adopted to become more innovative and to be able to quickly adapt to changes and opportunities as they occur. Presentations: Plenary and Concurrent sessions Top
	Michael Goldsworthy, Principal Consultant - Australian Strategic Services Pty Ltd Biography: Michael Goldsworthy is widely known throughout the Aged & Community Services Industry for assisting boards, chief executive officers & senior management teams in strategic planning, performance management, governance, mergers, risk management, organisational development and ideas and innovation tours and workshops. Working in a framework of change management, strategic planning and project management, Michael has worked with over 5,000 Community Businesses (Not For Profits) throughout Australia. As his clients can attest, his unique analogies, models, tools and templates provide a powerful approach to recognising the past, understanding the present and creating the future. His many case studies and a national network of clients who are willing to assist other organisations provide additional benefit and value. Michael has a profound understanding, practical experience and proven track record in assisting leadership groups (boards, chief executive officers and senior management teams) address the challenges and opportunities of growing and developing their aged & community care organisation. Over the last twenty years Michael has regularly presented at a wide variety of international, national and state conferences and seminars. He is well known for his unique, graphic models, clarity of thought and his sequential and practical presentations. Session information: Developing An Effective Working Relationship With Your Governing Body; Common Challenges, Practical Solutions Whilst the framework and principles of governance are increasingly well understood by boards and chief executive officers of aged care organisations, the practical implications for some CEOs/DONs remains a challenge.This presentation is squarely focused on identifying and discussing the common challenges faced by CEOs/DONs and the practical solutions to these challenges, and is the second part of a three part session which includes Sharon McGowan, Benetas “Clinical governance and its role in monitoring quality of care” and an interactive session facilitated by Sandra Hills, Chief Executive Officer of Benetas. Attendees at this presentation will leave with a clear understanding of: the typical challenges and practical solutions several tools/techniques that could be used other participants issues, ideas and solutions Presentations: Plenary and Concurrent sessions Top

**Plenary four - Day two**
	Sue Pieters-Hawke, Author ane Co-chair of the Federal Minister’s Dementia Advisory Group Biography: Sue is the author of the bestselling book Hazel’s Journey, the story of her mother Hazel’s experience with Alzheimer’s disease. She cared for her mother during her long illness with dementia, until her admission into Residential Care. Sue co-chairs the Federal Minister’s Dementia Advisory Group, and works throughout the community to raise awareness of dementia and the need for significant dementia reform. She is an occasional columnist with The Australian Newspaper. She is well known as an advocate for issues surrounding dementia, healthy aging, carer support, healthy lifestyle and innovative social engagement. Sue has studied law, history, complementary health and healing and preventive medicine, yoga, qigong and Tibetan Buddhism. She has worked in PR, fundraising and project management, and established and managed a clinic and school with two Chinese qigong masters. She managed Hazel Hawke’s office from 1995 – 2008. Sue has two young adult kids, lives in Sydney with her cat, and works as a speaker, writer and consultant. Session information: Sue will talk about her perspective on aged care, about what she would expect from an aged care facility if Sue or a loved one required residential care. Top
	Emma Stokes, Senior Food Safety Auditor - The Environmental Health Consultancy Presentation: Plenary session Top
	Emma Stokes, Senior Food Safety Auditor - The Environmental Health Consultancy Presentation: Plenary session Peter Russell-Clarke - Australian television personality and AuthorBiography: Peter Russell-Clarke is an icon of the Australian food scene. His name is synonymous with good food and wine yet he is considered a down-to-earth Aussie. He wrote, produced and presented 900 TV shows for 197 of the Australian Government owned national TV stations – the ABC (Australian Broadcasting Commission), 150 for SBS, documentaries for Good Morning Australia and programme segments for The Don Lane Show, the Paul Hogan Show, the Peter Couchman Show and others. He published and nationally distributed a magazine which was edited by him and carried his recipes and articles. For many years Peter was the Melbourne Herald’s political cartoonist and wrote and drew Ben Bowyang (Gunn's Gully) and other national and international comic strips. Peter has also presented many radio food programmes for the national Government network, as well as many commercial networks. He has written and illustrated 25 cookbooks and has recently published an Encyclopaedia of Food. He has been commissioned to write an Encyclopaedia of Fish and Seafood. Peter has been food editor for several of Australia’s major newspapers and magazines and has appeared as a guest on all the national TV and radio talk-back shows. He was senior cooking demonstrator for the now defunct Government Gas and Fuel Corporation. Peter owned and was executive chef of Melbourne’s most prestigious restaurant. He has cooked by invitation for Victoria’s State Premieres. Also by invitation cooked for the Prime Minister of Australia. Peter also cooked the Silver Jubilee Dinner in Australia for HRH Prince Charles of England as well as having cooked for the Duke of Edinburgh. Peter was, for many years, the Australian cooking correspondent for the house magazines of Shell, Ford, Dulux Paints and Imperial Chemical Industries. He was the cooking writer for New Idea, Woman’s Day, the newspapers The Daily Mirror, the Melbourne Age and the Truth and Observer. He is also currently a feature writer for the Australian Traveller and Caravan & Motor Home magazines. For 27 years Peter was the TV and radio presenter for the Australian Dairy Corporation and the Australian Egg Board. He also presented, for many years, the commercials for the Citrus Board, Honey Board, Rice Board, Tea Council, Avocado Council and Macadamia Nut Corporation. Peter wrote and directed all these commercials. He was also the first Creative Director for Monahan Dayman Advertising, Co-National Creative Director for DMB&B (Masius) where he handled the national account for The Australian Dairy Corporation, the Australian Egg Boards and other accounts. Peter also owned the advertising agency, Market Australia.. The agency looked after SIO, Telecom MobilNet, Mobil Oil Food, BP Food, Elders and other accounts. Peter was also the owner of Dayman Direct, a direct mail response agency. Peter created Doctors’ Television Network which he sold to the Packer group. For 7 years Peter presented, but did not write, the TV, radio and press advertisements for Kraft cheese throughout Australia. He wrote four cookbooks for Kraft. At present he is developing a TV programme which concentrates on the various properties of the foods being cooked and presented. He is also preparing for a painting excursion into the Centre and Far North of the nation. Peter has exhibited his paintings throughout Australia and overseas and has works hanging in many private and corporate venues. He has recently completed Australia’s largest commercial commission. Session information: Peter will discuss food and the legal framework around food in residential aged care homes. He will be co-presenting with a representative from the NSW Food Authority to address the food issues circulating in the aged care. Peter will discuss how to make food more interesting in aged care, to inspire staff to be creative with their meal preparations and presentation, discuss what chefs do to engage consumers to attend their restaurants etc. Making meals more engaging for residents enhances the care provided to residents. Top
	Dr Lynn Arnold OAM, Chief Executive - Anglicare SA Biography: Lynn Arnold is responsible for SA’s largest non-government agency promoting ‘justice, respect and fullness of life for all’. Half of the work of Anglicare SA is directly involved with older people. Lynn is currently National co-chair for Anti-Poverty Week and is one of three inaugural South Australian Reconciliation Ambassadors. He holds a PhD, as well as a Bachelor of Arts and Bachelor of Education from the University of Adelaide. In 2004, he was awarded the Order of Australia (AO) for his services to Australia through the South Australian Parliament as Premier, and internationally through development and humanitarian aid assistance. In 2001 he received the Centenary Medal for his services to the Australian community. Session information: Justice, respect and fullness of life for all CEO of Anglicare SA, Dr Lynn Arnold AO will bring a wealth of knowledge as well as local and international experience to this year’s Better Practice Adelaide program. Speaking at the end of day one, Lynn will bring his own perspective on issues including the future landscape of aged care; leadership and change, governance and innovation. His local insights are sure to provide food for thought at the end of a day of intense discussion and debate. While Lynn has extensive experiences to share, he said his presentation is about bringing together the vast knowledge and experiences from other speakers and making it all relevant to everyday activities in aged care.“Whether we are from small, large, rural, remote or metropolitan homes, we can all learn from each other. While the experiences of others might seem a million miles away from our own day to day environment, I’m looking forward to listening to other speakers and demonstrating how we can all learn from their experiences – and that despite our varying challenges, we have one common goal, to provide justice, respect and fullness of life for all our residents.” As CEO of Anglicare SA, Lynn is responsible for overseeing the state’s largest non-government agency involved in aged care, welfare delivery and community development, with more than 1400 staff and an annual budget of over $85 million. The organisation provides a range of community services including six nursing homes, emergency assistance, affordable housing and counselling services amongst others. Lynn is a former Premier of SA, and served for 15 years in the Parliament of SA. He has held various roles including CEO of World Vision Australia and has served on a number of professional boards including the Australian Council for Overseas Aid. His work with World Vision focused on the welfare of children, disaster relief and providing health care, education and clean water for millions of people. Presentation: Plenary session Top

**Concurrent sessions – Day one**
Concurrent session 1a Thursday, 16 September 2010 Connecting with residents	Dr Julie Ellis, Director of Research, Aged Care Services Australia Group Pty Ltd; and Senior Lecturer, La Trobe University Biography: Dr Julie Ellis is a nurse academic and is currently the Director of Research at Aged Care Services Australia Group Pty Ltd, as well as continuing as Senior Lecturer at La Trobe University. She is conducting several research projects at ACSAG homes, including a project on "Relocation into residential aged care", for which she received a Nurses Board Victoria Grant in 2009. She has taught aged care to nurses and other health professionals for approximately 25 years. Session information: Relocation into residential aged care Research tells us that the first 4 weeks are the most stressful for an older person when relocated (admitted) into a residential aged care home. My organization wanted to improve the process for the new residents and their relatives. In this presentation you will learn about the steps we took to identify policies, procedures and processes that would improve the process for residents, the relatives and the staff. You will hear about the education program that was developed and presented to the majority of staff and the evaluation that showed that we were making a difference to the relocation. Presentation: Concurrent session Top
	Hans Schmid, Project Officer - Migrant Resource Centre Inc Biography: Hans Schmid is the Project Officer for the 'Partners in Culturally Appropriate Care' (PICAC) program in Tasmania. The aim of the program is to identify and address the specific needs of culturally and linguistically diverse communities and to deliver culturally appropriate care to older people from CALD backgrounds. This is realized through staff training, dissemination of information to the aged care sector and policy makers and the development of resources. Hans has a comprehensive training background within the aged care sector, the Justice Department and the Department of Health and Human Services. Session information: Supporting Culturally and Linguistically Diverse (CALD) Older People Who Have Experienced Trauma It is now recognized that as people age and their physical and mental health is challenged they may experience the recurrence of post traumatic symptoms which could be misdiagnosed as dementia or other conditions related to ageing. This presentation will raise your awareness about the symptoms and impact of trauma on CALD clients/residents, how to recognize & manage trauma in older CALD people and recognizing possible triggers for behaviour of concern. It will assist you in the provision of appropriate support and care to people from diverse backgrounds who have experienced trauma. Presentation: Concurrent session Top
Concurrent session 1b Thursday, 16 September 2010 Workforce	Robyn Lynch, Operations Manager and Cecille Sampan, General Manager Ashbury & Ashfield - Bupa Care Services Biographies Robyn & Cecille have worked closely together during the process of change with the introduction of International Bupa Care ownership of 47 Australian residential homes in 2009. Cecille is a General Manager of two homes with previous experience as a Commonwealth Nursing Officer, Executive Care Manager & Registered Nurse. Robyn is a Regional Director for New Developments & previously held roles as an Operations Manager, Regional Nurse Consultant, Learning & Quality Coordinator, General Manager & Registered Nurse. Together Cecille and Robyn have supported residents, relatives, employees & the general public in their journey of experiencing culture change The Bupa Way. Session information: From an organisational perspective, continuous improvement and best practice can only be achieved when solid cultural foundations are in place and remain a priority. In line with this, Bupa Care Services have sought to develop a culture of high quality personalised care from the ground up (and not just from a clinical perspective) so achieving excellence in person centred care becomes a habit at all levels.” Presentation: Concurrent session Top
	Chris Westacott, Managing Director - Realise Performance Biography: Chris Westacott is Managing Director of Realise Performance; a firm specialising in helping organisations enhance performance to realise their full potential. Chris has extensive experience across industries as diverse as aged care, community services, health, government, manufacturing, research and academia. Chris holds an MBA, Degree qualifications in Human Resources and Marketing, a Diploma of Directorship, FAICD, FAHRI, AFAIM and AFACHSE. Chris is also a board member of a medium sized aged care organisation and has been appointed by the Department of Health and Ageing to be a member of the Department’s Panel of Advisors. Chris has also been recently appointed to the National Disability Services panel for their Good Governance Program. Session information: With the new Fair Work framework now in place, this session will cover the opportunities available to providers to position themselves as “employers of choice” within the context of the new legislation. Specifically, this session will work through in detail the steps to be undertaken to develop, implement and maintain enterprise focused people systems and processes tailored to the specific requirements of each organisation. The presentation will focus on: Establishing a meaningful HR Strategy Establishing mechanisms to facilitate effective employee feedback Establishing an Enterprise Agreement that engages and rewards staff and facilitates effective employee attraction, development and retention Presentations: Plenary and Concurrent sessions Top
Concurrent session 1c Thursday, 16 September 2010 Built environment	Richard Fleming, Director Dementia Services Development - HammondCare Biography: Richard Fleming is a Clinical Psychologist who has worked with the elderly for more than twenty five years. While occupying the position of Regional Coordinator of Mental Health Services in the S.E. Region of N.S.W. he played a major role in the development of the CADE units (Units for the Confused and Disturbed Elderly) for the NSW Department of Health. Nine of these were built to replace services that used to be provided by psychiatric hospitals. In 1995 he joined the Hammond Care Group and established the Dementia Services Development Centre. The DSDC is currently providing training in the essentials of care for people with dementia to 9,000 aged care services staff and leading an Encouraging Best Practice in Residential Aged Care project on the management of behaviours of concern. He has published books and papers on environmental design, reminiscence therapy, reality orientation, depression and spirituality in aged care services, assessment of the elderly and service evaluation. He is the principal author of a major book of care plans for staff caring for people with dementia and a manual written to assist residential care staff to “Challenge Depression”. Richard is currently a Chief Investigator on 2 NHMRC funded projects dealing with environmental design and person centred care (Professor Lynn Chenoweth project leader) and humour in residential aged care (Professor Henry Brodaty project leader) and, through his involvement in the Dementia Collaborative Research Centres based in UNSW and QUT, is continuing his research in environmental design, assistive technology and development of assessment tools. He was recently appointed Clinical Associate Professor in the Faculty of Health Services and Behavioural Sciences in the University of Wollongong. Session information: A substantial evidence base that can inform the design of physical emvironments for people with dementia has been established ober the last 30 years. This presentation will organise the evidence base according to a set of easily understood principles,describe the strength of the evidence for these principles and provide some practical guidelines for design based on the strongest evidence. The use of an environmental audit tool designed to assist managers to evaluate their environment and identify areas for modification will be described. Examples of its use,drawn from an Encouraging Best Practice in Residential Aged Care project, will be given. Presentation: Concurrent session Top
Concurrent session 1d Thursday, 16 September 2010 Better Practice in a nutshell for residents	Lynne Yates, Village Manager - William Beach Gardens, Illawarra Retirement Trust Biography: 1979 - Diploma in Nursing (RN) 1979 - Certificate in Disability 1980 to 2000 - Worked in Community Nursing at Sydney which included Aged Care 1986 - Diploma in Gerontology • 2000 to 2002 - Worked as a Discharge Planner for a Private Hospital 2002 to 2003 - Worked as a Community Nurse for IRT - EACH pilot program 2003 to 2004 - Deputy Manager at ARV (Anglican Retirement Villages) 2004 to date - Village Manager for IRT 2005 - Diploma in Business & Management Session information: William Beach Gardensidentified a gap that the number of residents presenting at Accident & Emergency was increasing with deteriorating health conditions but there was no clear direction regarding the appropriate treatment. A collaborative approach with South East Sydney Area Health Service was established with the objective of providing a clear understanding of Advanced Care Directives to residents and families. The project is essentially about empowering the resident to clearly articulate in a plan of care the resident’s intentions for the future. This document provides guidance to hospital staff regarding decisions that have been made in consultation with family members. The open communication with family members has proved beneficial as issues are discussed that have often been delayed or never discussed previously. It is also a good opportunity for staff to feel comfortable and confident in completing Advance Care Directives. Advanced Care Planning is directed at improving quality of care, facilitating decisions and reducing unwarranted medical treatments and hospital admissions. Presentation: Concurrent session Top
	Raelene Blackledge, Diversional Therapist - Anglican Retirement Villages Biography: Raelene works as the Care Project Coordinator for Anglican Retirement Villages. Her programs in her earlier role as a Diversional Therapist included The Mixed Nuts and Resiaction, both of which were awarded Better Practice Awards by The Agency. In her current role, she still works with The Nuts, but has also initiated a “Snapshot” project where she is planning to collect the stories of over 5000 residents and clients of ARV, the overseeing of a significant Mens Health Initiative as well as many other special events. Today she will be discussing her “Gastro Initiative” , a subject dear to many of us where residents are still able to engage in a social program, despite the heavy restrictions of quarantine. Session information: How on earth can gastro be a positive experience? By keeping residents informed, busy and connected, you might reach the end of that “gastro tunnel” with praise, acclaim and residents still sane and on their feet! Not possible, of course it is. And here are some ideas on how to do it. Top
	Ljubica Petrov, Manager - Centre for Cultural Diversity in Ageing Biography: Ljubica's academic background is in education. She has a professional commitment to the development of culturally inclusive service models. For the past 16 years Ljubica has been working with aged care services. Her areas of expertise include training, resource and policy development with a particular interest in effective language and communication systems. Ljubica has developed a sound understanding of the specific needs of the more established communities as well as the communities that have started making Australia their home in the more recent years. Ljubica is a NAATI accredited translator. Session information: Multilingual Resident Handbooks Do you want to provide Resident Handbooks in the languages spoken by your residents? Now you can in any of the following languages: English, Arabic, Chinese, Croatian, Greek, Italian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Turkish, Ukrainian and Vietnamese. Aged care providers can easily compile and publish Resident Handbooks that include information about: resident participation; resident rights and responsibilities; interpreting services; advocacy services; complaints services; harassment and abuse; and privacy and confidentiality; legalities; fees and charges; care services; cultural and religious requirements; food services; recreational activities; and additional information such as meal times and support services such as hairdressing, laundry services etc. The Multilingual Resident Handbook is available to all aged care service providers. Presentation: Concurrent session Top
Concurrent session 2a Thursday, 16 September 2010 Maximising technology	Allan Turner, General Manager Information Management - Silver Chain Biography: Allan has worked in Information Technology more than 30 years and within Health IT for 20 years. Commencing as a Computer Engineer he has moved through various management positions covering systems development, infrastructure support, project management, and strategic planning. Allan is currently Silver Chain’s CIO, and in this role he is responsible for the development, implementation and management of business systems. He is a member of the Aged Care IT Council and an inductee in the ITAC Hall of Fame. He holds a Master of Business in Information Innovation from RMIT. Session information: Maximising technology in aged care is not the issue and never has been. It’s about using the right technology, embedded in your business processes to help maximise care delivery and client outcomes for every dollar spent. Providing good care is no longer enough. Each year you have to provide better care, be capable of demonstrating its quality and be able to deliver it more efficiently than you did last year. Organisations that utilise technology as a core component of their business processes will still be around in 2020. Don’t get left behind, some organisations are using systems to solve problems that other organisations have not even formed questions for. Learn how Silver Chain uses technology to improve care delivery and save millions of dollars on day to day processes. Presentation: Concurrent session Top
	Michael Filsell, Physiotherapy Coordinator - Eldercare Inc Biography: Michael is the Physiotherapy Coordinator for Eldercare a non for profit aged care provider based in South Australia. He is responsible for coordinating physiotherapy services to 12 aged care sites including 2 country based locations at which he provides direct physiotherapy services. As well he is responsible for delivery and formation of Eldercare's manual handling training program including handling in dementia care. His core belief is that above average physiotherapy service provision in the aged care sector can only be achieved through team structure and forward thinking involving all stake holders’ residents, relatives, staff, external professionals and government .He is firmly committed to the best possible outcome for residents in a constantly challenging and rewarding industry. Session information: Eldercare was finding it difficult accessing consistant physiotherapy services to its country based sites.Services were reviewed and a strategy implemented inclusive of metro based outreach services, upskilling of on site physio assistants and improved communication systems to city based professionals including email and real time video call assessments. This has enabled more acurate and acute resident assesments providing for a safer and better resident outcome. Presentation: Concurrent session Top
	Dr Louise Schaper, Chief Executive Officer - Health Informatics Society of Australia Biography: Louise Schaper’s appointment as CEO of HISA came on the back of 10 years of experience in health informatics. With a background as an occupational therapist and a PhD on technology acceptance amongst healthcare professionals, Louise is a world leader in allied health informatics. In addition to her role with HISA, Louise is part of NEHTA’s Clinical Leads team and chairs the E-Health International Advisory Group of the World Federation of Occupational Therapists. As a leading Australian professional association, HISA provides a focus for health informatics, its practitioners, industry and users. HISA provides leadership in e-health and works toward building the discipline of health informatics with application across the spectrum of healthcare services. Presentation: Concurrent session Top
Concurrent session 2c Thursday, 16 September 2010 Measuring corporate performance and outcomes for residents	Dr Melinda Martin-Khan, Research Fellow - Centre for Geriatric Medicine - The University of Queensland School of Medicine Biography: Dr Melinda Martin-Khan is a Research Fellow for the Centre for Research in Geriatric Medicine at the University of Queensland. Her post-doctural work is in the development of a quality framework for the care of older patients in the acute care setting and is supported by an Alzheimer’s Australia Viertel Foundation Post-Doctural Fellowship. She is a health scientist whose academic studies broadly include education, management, gerontology and biostatistics. Melinda’s PhD research focused on telemedicine and the reliability of assessing dementia in older adults using video consultation. Her research interests are quality of care, patients with dementia and rural initiatives including telehealth innovations, for which she has been awarded two NHMRC Project Grants. Presentation: Concurrent session Top
	Dr Cathy Balding, Director – Qualityworks Pty Ltd Biography: Cathy is the Director of Qualityworks, a business dedicated to building the capacity of health services and quality managers for improving the governance and quality of their care. With 20 years industry experience, Cathy has focused the past 5 years on reviewing the aged care quality systems in Victoria, and has been involved with the development of the Victorian and South Australian Safety and Quality Frameworks, the Victorian Cancer Services Clinical Quality Framework and the Victorian Mental Health Quality Framework. This year, Cathy has commenced a series of clinical governance workshops in SE Asia for the Asia Business Forum. She is an Adjunct Associate Professor in Health Management at La Trobe University, an ACHS Accreditation surveyor and a Fellow of the College of Health Service Executives. Session information: This workshop session explores the importance of measuring resident outcomes within the broader context of a home’s strategic pursuit of quality care. Concepts critical to understanding and outcomes measurement – and helping staff to embrace it – are discussed. These include: Understanding outcomes measurement as a way of answering questions and achieving goals, rather than as an end in itself The dangers of not measuring outcomes The importance of defining SMART goals for quality care – both at an organizational level and for individual residents How data must be differently presented and expressed at different levels of the organization to ensure action. Participants will take away an increased understanding and examples of outcomes measurement as a dynamic, interesting, positive process that achieves goals for residents and the organisation. Presentation: Concurrent session Top
Concurrent session 2d Thursday, 16 September 2010 Balancing rights with obligations	Dr Deirdre Fetherstonhaugh, Deputy Director/Senior Research Fellow - Australian Centre for Evidence Based Aged Care Biography: Deirdre is the Deputy Director of the Australian Centre for Evidence Based Aged Care (ACEBAC) at La Trobe University in Victoria. Her research focuses on: the translation and implementation of research evidence into practice; the ethical implications of clinical practice and research; and the conceptualisation and operationalisation of person-centred care. Her PhD research involved a longitudinal study exploring informed consent and decision-making in a cohort of older people with end-stage kidney disease. Deirdre is a member of three human research ethics committees. Session information: For evidence-based care planning and assessment to be person-centred providers and practitioners need to incorporate the preferences of those for whom the care is being provided. How should busy practitioners understand informed consent and shared decision-making and how can they incorporate these essential ethical requirements into assessment and care planning? This presentation will explore these questions. In addition it will assist aged care staff to determine when residents’ preferences are important considerations in everyday care planning and assessment. Presentation: Concurrent session Top
	Dr Susan Koch, Principal Research Fellow - Royal District Nursing Service Biography: Susan is Principal Research Fellow at the Helen Macpherson Smith Institute of Community Health and Adjunct Associate Professor at La Trobe University. She previously held the positions of Associate Professor of Gerontic Nursing at La Trobe University, Director of Postgraduate, Research and Higher Degrees at the La Trobe Division of Nursing and Midwifery and Director (Collaboration) of the Australian Centre for Evidence Based Aged Care (ACEBAC). She has led and/or been a co investigator on numerous research projects and a number consultancy projects both at a State and National level. Susan’s research has its focus on practice issues including restraint use; elder abuse; care for people living with dementia. She is a regular presenter at national and international conferences and has published in all areas of her research. Session information: This presentation will examine the literature and evidence regarding the use of restraint in residential settings. The nature of the evidence and clinical decision making and ethical issues regarding the use and removal of restraint will be explored. The presentation will provide a platform to look back at the long history of restraint and at the barbarity of some of the practices. You will be provided the opportunity to explore concepts of how a change in practice occurs and examples of strategies that can be used to replace restraint use. Presentation: Concurrent session Top

**Concurrent sessions - Day two**
Breakfast session Friday, 16 September 2010 7.30am - 8.30am	Sandra Hills, Chief Executive Officer - Benetas Master of Business Administration, Graduate Diploma of Human Services Management, Graduate Certificate of Human Services Research and Evaluation, Bachelor of Arts (Psychology and Sociology) Biography: Sandra joined Benetas in 2009 as Chief Executive Officer. With a background and qualifications spanning nursing, psychology, sociology and business management she has considerable passion, knowledge and leadership experience in aged care. Sandra worked in health and community services at various levels of government before she moved into the not-for-profit sector. From early in her career Sandra demonstrated a clear talent for leadership, managing numerous portfolios before ultimately assuming the role of General Manager Aged and Community Care for the Brotherhood of St Laurence prior to joining Benetas. She has established herself as a successful project manager as well as an astute strategic and financial planner and researcher. She has taken on responsibilities in areas as broad as human resources, property, program development, partnerships and communications, all of which have benefited from her renowned enthusiasm and energy. Sandra has been a productive and active participant on boards and advisory groups, and remains a Director of Aged and Community Care Victoria (ACCV), a member of the Aged Care Consultative Committee for the Department of Health and Ageing and Director of Anglicare Australia. She is proud to lead an award-winning organisation. Over the past year Benetas has been awarded an Employer of Choice for Women citation by the Federal Government’s Equal Opportunity for Women in the Workplace Agency (EOWA); recognised as a 2010 Fair and Flexible Employer by the Victorian Government’s Working Families Council; winner of the Aged and Community Care Victoria Media Award for promoting issues affecting older people; and nominated as the ‘Number One’ leading aged care organisation by INsite magazine for the Benetas’ research and advocacy agenda. Sandra has a commitment to working with older people who are disadvantaged and believes she can help give them a voice by providing visionary leadership. Session information: Sandra is also hosting a special breakfast session about inspiring and motivating participants to consider their own development through self planning – career development, managing burnout and leadership. She will discuss what senior and aspiring managers need to do to be effective through goal setting, education, mentoring while managing their health. Top
Concurrent session 3a Friday, 17 September 2010 EBPRAC – Falls prevention project	Kirsten Moore, Research Fellow and PhD candidate, National Ageing Research Institute and The University of Melbourne and Beverly Adams, Nurse Unit Manager - Bill Crawford Lodge, Ballarat Health Services Kirsten has a background in psychology and sociology and has worked as a researcher at the National Ageing Research Institute for the past ten years. She is a PhD candidate through the University of Melbourne undertaking a qualitative study looking at carers experiences of Extended Aged Care at Home-Dementia packages. She has undertaken a large range of studies in residential aged care settings including recently managing the Star project, a large scale project across three States that aimed to promote evidence based falls prevention practice in nine residential aged care facilities. Bev Adams is the Nurse Unit Manager of Bill Crawford Lodge which is a 30 bed high level care ambulant dementia unit. Ballarat Health Services. Falls Resource Nurses for Star project. Session information: Implementing practice change to provide evidence based care is time consuming and challenging. This presentation presents a two year project that used an action research method to implement falls prevention guidelines in nine diverse RACFs. Comprehensive audits of existing falls prevention practices in each facility were used to identify priorities for practice change. Facility staff, with external guidance undertook an action research process that involved developing an action plan, implementing the plan and evaluating the outcomes. Barriers and enablers to implementing falls prevention interventions, project outcomes and resources developed for the project will be described. Presentation: Concurrent session Top
	Dr Esther Vance, Project Officer - NSW Falls Prevention Network, Neuroscience Research Australia Biography: Esther Vance is the Project Officer for the NSW Falls Prevention Network and is based at Neuroscience Research Australia previously the Prince of Wales Medical Research Institute. She has been in this role since late 2005. She has a background in Public Health and information management. Presentation: Concurrent session
Concurrent session 3b Friday, 17 September 2010 Encouraging innovation	Cynthia Payne, Chief Executive Officer SummitCare Biography: Cynthia Payne is the Chief Executive Officer for SummitCare. In 2008 she led the launch of the SummitCare brand closely followed by the opening of a 22 million purpose built 142 place centre in the Hunter to complement the groups eight other Centres who collectively provide care and service to almost 900 residents. She is a major advocate for industry development and has a passion for customer centric strategy. Cynthia holds a Bachelor of Applied Science in Nursing, an MBA and is Fellow of the Australian Institute of Management, Associate Fellow of the ACHSE and Member of the AICD. In 2003 she represented Australia at the Commonwealth Study Conference and was 2005 winner of the Sanicare National Scholarship to study aged care services in Scandinavian Countries- Denmark and Norway. In 2009 SummitCare became the only aged care provider in Australia to achieve Silver status through the SAI Global Australian Business Excellence Awards. Session information: All aged care providers are challenged with the same financial and human resource constraints and therefore to ‘survive, thrive and compete’ we must innovate. Innovation in product and service delivery will enable long term sustainability and genuine competitive advantage. Cynthia’s session will explore Innovation concepts and lessons learnt in order to find practical application for today’s aged care provider. Presentation: Concurrent session Top
Concurrent session 3c Friday, 17 September 2010 Leadership and facilitating change	Ian Hardy AM, Chief Executive - Helping Hand Aged Care Biography: Ian Hardy has been Chief Executive of Helping Hand Aged Care in South Australia since 1990. One of the state’s largest aged care providers, Helping Hand built and piloted the first “ageing-in-place” care facility in Australia and is well known for innovation in rehabilitation, hospital avoidance, mental health and social support services for older people. At the end of 2001 Ian completed a two-year term as President of the national aged-care peak body Aged and Community Services Australia (ACSA). He is a member of the Board of the Adelaide Northern Division of General Practice, and is a former member of the Boards of the Repatriation General Hospital in Adelaide and the International Association of Homes and Services for the Ageing, the South Australian Ministerial Advisory Board on Ageing and the State Disability Advisory Board. He was a member of the Reference Group for the Hogan Pricing Review of aged care and of the Australian Government’s Community Care Ministerial Advisory Committee. He has spoken at conferences throughout Australia and in New Zealand, Singapore and Spain. In 2003 he was awarded a Centenary Medal and in 2004 was the recipient of the Aged and Community Services Australia Individual Award for Excellence. In 2005 Ian was awarded the honorary title of University Fellow by the University of South Australia, and in 2007 a Federal Minister’s Award for Excellence in Leadership and Management in Aged Care. In 2008 he was appointed a Member of the Order of Australia (AM) “for service to the community, particularly in the area of aged care as a leading contributor to the development of better services”. He has recently returned from a Churchill Fellowship tour to investigate “consumer-directed” aged care in the UK, Europe and Japan. Session information: The skills for leading change are more important than ever before. Whether change is concerned with managing in an increasingly complex environment or developing and implementing new services and ways of supporting consumers, the ability to lead our colleagues and our organizations effectively is an increasingly significant responsibility. This presentation will outline one organisation’s story of initiating and achieving change and innovation, and offer practical advice for conceptualizing and articulating change, for enthusing staff and for equipping and supporting their involvement within a safe (“no blame”) environment. Top
Concurrent session 3d Friday, 17 September 2010 Watch this space – Better Practice projects	Kylie Jacques, Marketing and Communications Manager and Jane Meldrum, Lifestyle and Wellbeing Coordinator - Anglican Care Biography: Kylie is Anglican Care’s Marketing & Communications Manager, a newly created position within Anglican Care to support the organisation’s strategic direction. Kylie is responsible for leading the development and management of communications and marketing across the organisation and is also required to implement specific marketing, communications and promotional programs as required. Jane is Anglican Care’s Lifestyle & Wellbeing Co-ordinator, a position she has held since 2008. Jane has worked for the organisation for 6 years and in the Aged Care industry for the last 11 years. Jane’s role is to ensure innovation and variety in the delivery of lifestyle and wellbeing programmes across all of Anglican Care’s services, in line with best practice. Jane is currently studying to obtain a Bachelor of Social Science and Bachelor in Health, Ageing & Community Services, to further enhance her knowledge and skills. Session information: Come along and hear about Anglican Care’s journey in implementing a unique therapeutic activity into the lifestyle and wellbeing program for our dementia residents across our seven residential aged care facilities and Day Therapy Centre. Our presentation will take delegates through the various stages of the project, including sourcing a stimulating activity, raising of funds, purchase, training of staff, implementation and set up of an associated research program surrounding this exciting new innovation. We will share practical steps on how other providers could undertake a similar initiative including the challenges we faced and the ultimate rewards/benefits for our residents, staff, volunteers and family members. Presentation: Concurrent session Top
	Dr Michele Chandler, Director for Clinical Leadership and Research Riviera Health Biography: Michele has been in the aged care sector for over 15 years. Her passion for the care of elderly residents living in nursing homes began early in her nursing career as she worked as an Assistant in Nursing whilst undertaking her Bachelor of Nursing in Armidale NSW. Michele then went on to further study and clinical practice as a registered nurse in aged care and completed a Masters Hons degree followed buy a PhD. Michele is also a quality assessor and worked in NSW as a group leader for the Agency up until July last year. Seeking a stronger role in bringing aged care practice into a position of strength through innovation, Michele leapt back into the coalface and now works across 15 nursing homes in the role of Director for Clinical Leadership and Research with a relative newcomer to the industry – Riviera Health. Session information: Her paper today discusses 2 Better Practice initiatives taking place. The first, also co presented by Dr Jo Harrison is on a campaign for Gay, Lesbian, Transgender and sex diverse residents in aged care and the second discusses basal metabolic rates in increasing residents weights. Presentation: Concurrent session - Presentation 2 Top
Concurrent session 4a Friday, 17 September 2010 EBPRAC – Pain management project	Dr Bruce Barber, Research Fellow – National Ageing Research Institute; and Helen Holloway, Research Nurse – Dementia Collaborative Research Centre, Consumers and Carers, Queensland University of Technology Biographies: After a career as a musician and music educator Bruce completed a doctoral study that investigated electrophysiological processes in music cognition. His recent work includes the study of Alzheimer’s disease patients’ physiological responses to music. This work aims to determine whether there are objective indices of the reported benefits of music therapy that may help in designing music intervention protocols. Bruce is a member of the pain research group and is involved in studies that aim to elucidate the impact of memory loss and other cognitive deficits on the experience of pain, its diagnosis and treatment. Helen Holloway is a RN with 15 years experience in Critical Care and 10 years experience in education, training in aged care. In the aged care sector Helen has worked as a Clinical Nurse Specialist (Pain), Educator, Quality Manager and in the last 18 months has directed these skills to pain assessment and management of the elderly. Helen is currently employed at St Paul de Charters in Boronia Heights, Queensland as a CNS in Pain Management and Educator. Helen is also completing a Masters in Pain Management, with support from a grant from the RCNA. Presentations: Presentation 1, Presentation 2, Presentation 3 Top
Concurrent session 4b Friday, 17 September 2010 Effective resident assessment	Ruth Baxter, Director - Save Management Biography: An aged care career spanning 15 years has brought many and varied experiences, including clinical care, management responsibilities, research, consulting and leadership. A creative streak and passion for improvement has led to the re-engineering of numerous processes and clearing a path through the maze of regulations in a positive and non-reactive way. Like many nurses, she has viewed Australia’s documentation processes with cynicism and dismay until finding a method that was professional, efficient and complete. Never afraid to be doing something different when it makes inherent sense, she is now pioneering a very different clinical assessment system. Session information: Ruth will present as case studies, the journey undertaken by two homes that have seeked to improve the system and processes used for resident assessment. What began as research to develop or find an effective, efficient and valid method of assessment led to the implementation of internationally recognised assessment tools at these homes. Now well entrenched and adopted by staff, this presentation will outline the benefits experienced so far and the impact on staff performance, decision making, and quality of resident care. Those who seek an effective and simple method to plan care and measure quality outcomes for residents will enjoy this story of discovery. Presentation: Concurrent session Top
	Suzanne Groves-Donaldson, Aged Care Skin and Wound Consultant Biography: Suzanne's interest in skin care and wounds evolved from working within the Acute Care sector and Aged Care. She is currently branching into a specialised area of maintainence of the integument system and wound consultancy that provides simple strategies and that can be implemented into all sectors. Eventually Suzanne would like to oversee the production of a specific skin care line that is targeted towards Aged Care facilities that is cost effective and provides optimal levels of skin care. Session information: This presentation is about raising awareness to care providers within the Aged Care sector. Too often do we continue using products that are harmful to ageing skin. We become regimented in our hygiene practices without "using our brains before we bubble". We need to think more and question the manufacturers and the message that they send across to us. It is the opportunity to spread the word of "over cleaning", to change our habits in skin care and network with other professionals. Presentation: Concurrent session Top
Concurrent session 4c Friday, 17 September 2010 Continuing education	Anne Hastie, Enhancing Practice Team - Council on the Ageing Victoria Biography and session information: The Enhancing Practice Team comprises four experienced facilitators who are passionate about promoting person centred practice and high quality aged care. Each has 20 or more years experience working in public sector health, community services and education. Qualifications of the team are all at Masters level spanning the discipline areas of allied health, applied science, health services management and education. The Enhancing Practice Program developed through collaboration between a public health service (Northern Health in Melbourne - 3 team members) and a consumer advocacy group (Council on the Ageing Victoria - 1 team member). This program has been successfully implemented in public sector and not-for-profit acute, sub-acute, community and residential aged care settings over the past five years. Anne Hastie is representing the team today. Presentation: Concurrent session Top
	Susan Younger, Director of Care and Samantha Gillick, Lifestyle Manager - Eden in Lynbrook Biography: Susan Younger is Registered Nurse Division 1 with over 30 years nursing experience. Susan has worked in Australia and the UK in a variety of roles as diverse as acute care, midwifery, maternal and child health, community and palliative care aged care and disability. Over the last 11 years she has worked in senior roles within aged care and has a passion for making aged care a better place now and for the baby boomers (of which she is one) of the future one! Samantha Gillick has over 15 years experience within the aged care setting. Her qualifications are in aged care and Lifestyle. She has been an active member of her local DT association Samantha is an dementia care mapper and has worked with Susan in fine tuning the student program in two other facilities over the last 11 years Session information: Attraction and retention of staff is often a major issue and cost to aged care facilities. An aged care facilty decided to utilise the situation of RTO's and student requests for clinical placements into a positive outcome for all- residents , current staff, student, facility, RTO and the aged care industry by creating a program where they could apply their knowledge into practice within a setting where person centered care was actually practised. Presentation: Concurrent session Top
Concurrent session 4d Friday, 17 September 2010 Governance	Jane Boag, Executive Manager Residential Services - Benetas Biography: Jane Boag joined Benetas in January 2010 as Executive Manager Residential Services from her position as Manager, Clinical Care and Government Relations at Australian Unity. She has a background as an occupational therapist and holds a post graduate diploma in Community Health. Many years working for various public and not-for-profit hospital roles arms her with valuable experience, as does considerable time with the Transport Accident Commission. Her professional career is augmented by her work as President of the Whitehorse Community Health Service in Box Hill over the past decade, and also as the Chair of the Committee of Management for The Australian Children’s Choir. Jane is proud to be an Executive in an award-winning organisation. In 2010 Benetas has been awarded an Employer of Choice for Women citation by the Federal Government’s Equal Opportunity for Women in the Workplace Agency (EOWA) for the fifth year; recognised as a 2010 Fair and Flexible Employer by the Victorian Government’s Working Families Council; won Aged and Community Care Victoria‘s 2010 Media Award for promoting issues affecting older people; and was awarded the ‘Number One’ leading aged care organisation in Australia by INsite magazine, the aged care industry newspaper. Session information: Ask yourself, does my organisation know the major clinical risks we need to manage and if so how can we demonstrate that we are managing these risks effectively? In 2006, Benetas rated the risk of non-compliance in its residential facilities as “low” on the organisation’s risk register based on previous history and performance. This view was shattered when two of its residential facilities were found non-compliant the following year. Benetas responded decisively with a significant investment in systems and processes, staff education and leadership to ensure that we strengthened our approach to quality and risk management. However, how could we be sure our performance was better? Benetas decided to commission an independent clinical governance review to assess our performance and develop a scorecard of measures for clinical governance.Jane Boag joined Benetas in January 2010 as Executive Manager Residential Services from her position as Manager, Clinical Care and Government Relations at Australian Unity. She has a background as an occupational therapist and holds a post graduate diploma in Community Health. Many years working for various public and not-for-profit hospital roles arms her with valuable experience, as does considerable time with the Transport Accident Commission. Her professional career is augmented by her work as President of the Whitehorse Community Health Service in Box Hill over the past decade, and also as the Chair of the Committee of Management for The Australian Children’s Choir. Presentation: Concurrent session Top