Each speaker and session information will be updated as it becomes available.
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Plenary one - Day one
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Hugh Mackay, Psychologist, Social Researcher and Novelist
Biography:
Hugh Mackay has made a lifelong study of the attitudes and behaviour of Australians. He is the author of 12 books, including five bestsellers.
He is a fellow of the Australian Psychological Society and has been awarded honorary doctorates by Charles Sturt, Macquarie and NSW universities. In 2004, he received the University of Sydney’s alumni award for community service.
Hugh is a former deputy chairman of the Australia Council, a former chairman of trustees of Sydney Grammar School, and was the inaugural chairman of the ACT Government’s Community Inclusion Board.
A columnist for over 25 years, Hugh now writes occasionally for The Sydney Morning Herald and The Age.
Session information:
A video presentation of Hugh MacKay will be a feature at this event. The video examines the changing nature of attitudes and behaviour of Australians. Hugh will discuss the dramatic ways Australian society is changing and will stimulate thinking about the way aged care facilities and services may need to adapt in response to these societal changes.
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Professor Ian Forbes, Director, DesignInc and Professor at the University of Technology, Sydney
Biography:
Ian Forbes is an architect and health services planner, responsible for health architecture at DesignInc Architects.
Previously he was the Head of School of Health Services Management in the Faculty of Medicine at University of NSW. He is a Director of the research unit GHAAP (Group for Health Architecture and Planning) at UTS.
He has been planning and developing health facilities for over 35 years in Australia, Canada, Africa, Asia and various Pacific countries. He has been a regular consultant to the World Health Organisation, Asian Development Bank and AusAID.
Session information:
Small changes around a home can reduce stress on residents and staff. Professor Ian Forbes will discuss how the simple and inexpensive changes to the built environment can reduce stress and increase the quality of life for residents.
“I am the chief investigator behind Lyn Chenoweth, working with a research team from UTS undertaking a three-year dementia research project funded by the National Health and Medical Research Council, Professor Forbes said. “This project involves interventions (simple but important changes) to 20 residential aged care homes. 40 homes were originally audited and we’re currently focusing on 20 aged care homes to implement inexpensive environmental changes to reduce stress for residents.Professor Forbes has over 35 years experience in managing health facility development and health services planning.
His research interests involve examining the issues surrounding planning and development for healthy, safe and resilient environments within health facilities, especially in aged care and dementia specific facilities.
Presentations: Forbes,Professor_Ian-WA_Plenary.pdf
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Professor Barbara Horner, Clinical Director, Curtin Health Innovation Research Institute/Director, Centre for Research on Ageing - Curtin University of Technology
Biography:
Professor Horner established the Centre for Research on Ageing in 2000 and has held the position of Director since then. Prof Horner is a social researcher and her research interests are in the social and service implications of ageing. Her research includes workforce issues, models of care and service frameworks, quality of life factors in aged communities and organisational leadership and change.
Session information:
Preliminary research identified providers of retirement living and residential aged care services need to become more aware of and be prepared to engage with older and ageing GLBTI people. Guidelines that are the outcome of this research will inform and enable providers to provide options for older people in the GLBTI (Gay, Lesbian, Bisexual, Trans and Intersex) who are currently looking for retirement and lifestyle living/aged care.
Presentation: Horner, Professor Barbara.pdf
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Dr Susan Koch, Principal Research Fellow - Royal District Nursing Service
Biography:
Susan Koch is Principal Research Fellow at the Helen Macpherson Smith Institute of Community Health and Adjunct Associate Professor at La Trobe University. She previously held the positions of Associate Professor of Gerontic Nursing at La Trobe University, Director of Postgraduate, Research and Higher Degrees at the La Trobe Division of Nursing and Midwifery and Director (Collaboration) of the Australian Centre for Evidence Based Aged Care (ACEBAC). She has led and/or been a co investigator on numerous research projects and a number consultancy projects both at a State and National level. Susan’s research has its focus on practice issues including restraint use; elder abuse; care for people living with dementia. She is a regular presenter at national and international conferences and has published in all areas of her research.
Session information:
This presentation will examine the literature and evidence regarding the use of restraint in residential settings. The nature of the evidence and clinical decision making and ethical issues regarding the use and removal of restraint will be explored.
You will be provided the opportunity to explore concepts of how a change in practice occurs and examples of strategies that can be used to replace restraint use.
Presentation: Koch, Dr Susan - WA.pdf
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Plenary two - Day one
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Professor Rhonda Nay, Director ISP/ACEBAC/AIPC - La Trobe University
Biography:
Rhonda Nay is Foundation Professor of Interdisciplinary Aged Care and Director of the Institute for Social Participation (ISP); TIME –the Victorian and Tasmanian Dementia Training Studies Centre; the Australian Centre for Evidence Based Aged Care (ACEBAC) and the Australian Institute for Primary Care (AIPC) at La Trobe University.
She also leads the Victorian hub of the Dementia Collaborative Research Centre. Rhonda has chaired the Minister’s Awards for Excellence in Aged Care and has been a judge for the ACSA Awards. Her research is focused on getting evidence based, interdisciplinary, person-centred care into practice. Rhonda is a Director of the Aged Care Standards and Accreditation Agency Ltd.
Session information:
Assessment is fundamental to quality care; it is essentially the first action required of health professionals and care workers within their scope of knowledge and practice. Assessment is not for funding – never has been, never will be! It is not burdensome paperwork, but exciting and can be fun if approached as it should be. We can learn a lot from those popular forensic shows like CSI and House. Assessment has to be futuristic, not just a task we do for today, government, or managers. It requires evaluation and a cyclical approach with the data feeding into the care we plan and provide. In the end (indeed from the beginning) it is for the resident and integral to person centred, evidence based care.
Presentation: Nay, Professor Rhonda - WA.pdf
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Plenary three - Day two
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Mark Brandon, Chief Executive Officer - Aged Care Standards and Accreditation Agency Ltd
Biography:
Mark Brandon is the Chief Executive Officer of the Aged Care Standards and Accreditation Agency Ltd. The Accreditation Agency is responsible for the accreditation of long-term aged care homes in Australia and promoting high quality of care through information and education.
Prior to his appointment in November 2002, he was the principal of Brandon Consulting. His significant consultancies related to change management, IT strategy and business planning. Mark has a strong background in operational management and strategic planning.
Previously, Mark was the National Operations Manager of Australia’s largest private health insurer, Medibank Private, where he was responsible for customer service, processing activities, significant business system developments, product development and human resources management. His responsibilities included operations, strategic planning, marketing and sales. From 1983 – 1998 he was a senior executive with the Health Insurance Commission. This was the organisation responsible for payment of government benefits for medical services and pharmaceuticals in Australia. His particular work interests are customer service, linking people with corporate planning and focusing organisational strategy on outcomes.
Mark is a member of the Australian Institute of Company Directors, an Associate Fellow of the Australian Council of Health Service Executives and a Fellow of the Australian Institute of Management. He is also a former member of the Board of Management of the Australian Centre for Evidence Based Aged Care (ACEBAC), a member of the Minister for Ageing, Aged Care Consultative Committee and a member of a number of other committees related to safety and quality in the Australian aged care and health sectors. He is an elected member of ISQua International Accreditation Federation Council.
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Dr Anthea Kingsley, General Manager - Mercy Aged Care
Biography:
Dr Anthea Kingsley has been working as General Manager of Mercy Aged Care since 2004, she has qualifications in education, nursing, aged care and corporate governance. Anthea has made a lifetime commitment to supporting elderly people. She is passionate about the rights of elderly people to live with autonomy, independence and meaning.
Session information:
Clinical governance assists facilities to oversee the many processes necessary in planning, delivering and evaluating clinical care. My presentation will walk you through the process we took at Mercy, describe some of our challenges, explore how we faced those challenges, and share with you the positive outcomes of our system, including benefits to both residents and staff.
Presentation: Kingsley, Dr Anthea.pdf
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Cynthia Payne, Chief Executive Officer SummitCare
Biography:
Cynthia Payne is the Chief Executive Officer for SummitCare. In 2008 she led the launch of the SummitCare brand closely followed by the opening of a 22 million purpose built 142 place centre in the Hunter to complement the groups eight other Centres who collectively provide care and service to almost 900 residents. She is a major advocate for industry development and has a passion for customer centric strategy.
Cynthia holds a Bachelor of Applied Science in Nursing, an MBA and is Fellow of the Australian Institute of Management, Associate Fellow of the ACHSE and Member of the AICD. In 2003 she represented Australia at the Commonwealth Study Conference and was 2005 winner of the Sanicare National Scholarship to study aged care services in Scandinavian Countries- Denmark and Norway.
In 2009 SummitCare became the only aged care provider in Australia to achieve Silver status through the SAI Global Australian Business Excellence Awards.
Session information:
All aged care providers are challenged with the same financial and human resource constraints and therefore to ‘survive, thrive and compete’ we must innovate. Innovation in product and service delivery will enable long term sustainability and genuine competitive advantage. Cynthia’s session will explore Innovation concepts and lessons learnt in order to find practical application for today’s aged care provider.
Presentation: Payne, Cynthia - WA.pdf
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Plenary four - Day two
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Jenn Morris OAM, Dual Olympic gold medallist; former captain Hockeyroos, Immediate past Chairwoman HealthWay WA
Biography:
Dual Olympic gold medallist, Jenn Morris represented Australia in hockey from 1991 to 2000 playing 150 games for her country and scoring 86 goals. Jenn was one of the senior members of the team and shared the captaincy of the Hockeyroos during her entire career. After retiring from international sport Jenn now works with leading international professional services firm Deloittes. Jenn is a Chairwoman of Healthway WA (Western Australian Government Health Promotion Authority), and is a board member of Western Australian Institute of Sport and Fremantle Football Club (Dockers).
Session information:
Jenn will speak about her wish list of the ideal nursing home if her or a loved one required residential care.
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Dr Lynn Arnold OAM, Chief Executive - Anglicare SA
Biography:
Lynn Arnold is responsible for SA’s largest non-government agency promoting ‘justice, respect and fullness of life for all’. Half of the work of Anglicare SA is directly involved with older people. Lynn is currently National co-chair for Anti-Poverty Week and is one of three inaugural South Australian Reconciliation Ambassadors. He holds a PhD, as well as a Bachelor of Arts and Bachelor of Education from the University of Adelaide. In 2004, he was awarded the Order of Australia (AO) for his services to Australia through the South Australian Parliament as Premier, and internationally through development and humanitarian aid assistance. In 2001 he received the Centenary Medal for his services to the Australian community.
Session information: Justice, respect and fullness of life for all
CEO of Anglicare SA, Dr Lynn Arnold AO will bring a wealth of knowledge as well as local and international experience to this year’s Better Practice Adelaide program.
Speaking at the end of day one, Lynn will bring his own perspective on issues including the future landscape of aged care; leadership and change, governance and innovation. His local insights are sure to provide food for thought at the end of a day of intense discussion and debate.
While Lynn has extensive experiences to share, he said his presentation is about bringing together the vast knowledge and experiences from other speakers and making it all relevant to everyday activities in aged care.“Whether we are from small, large, rural, remote or metropolitan homes, we can all learn from each other. While the experiences of others might seem a million miles away from our own day to day environment, I’m looking forward to listening to other speakers and demonstrating how we can all learn from their experiences – and that despite our varying challenges, we have one common goal, to provide justice, respect and fullness of life for all our residents.”
As CEO of Anglicare SA, Lynn is responsible for overseeing the state’s largest non-government agency involved in aged care, welfare delivery and community development, with more than 1400 staff and an annual budget of over $85 million. The organisation provides a range of community services including six nursing homes, emergency assistance, affordable housing and counselling services amongst others.
Lynn is a former Premier of SA, and served for 15 years in the Parliament of SA. He has held various roles including CEO of World Vision Australia and has served on a number of professional boards including the Australian Council for Overseas Aid. His work with World Vision focused on the welfare of children, disaster relief and providing health care, education and clean water for millions of people.
Presentation: Arnold, Dr Lynn - WA.pdf
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Concurrent sessions - Day one
Concurrent session 1a
Thursday, 22 July 2010
Connecting with
residents
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Dr Julie Ellis, Director of Research, Aged Care Services Australia Group Pty Ltd and Senior Lecturer, La Trobe University
Biography:
Dr Julie Ellis is a nurse academic and is currently the Director of Research at Aged Care Services Australia Group Pty Ltd, as well as continuing as Senior Lecturer at La Trobe University. She is conducting several research projects at ACSAG homes, including a project on "Relocation into residential aged care", for which she received a Nurses Board Victoria Grant in 2009. She has taught aged care to nurses and other health professionals for approximately 25 years.
Session information: Relocation into residential aged care
Research tells us that the first 4 weeks are the most stressful for an older person when relocated (admitted) into a residential aged care home. My organization wanted to improve the process for the new residents and their relatives.
In this presentation you will learn about the steps we took to identify policies, procedures and processes that would improve the process for residents, the relatives and the staff. You will hear about the education program that was developed and presented to the majority of staff and the evaluation that showed that we were making a difference to the relocation.
Presentation: Ellis, Dr Julie - WA.pdf
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Hans Schmid, Project Officer - Migrant Resource Centre Inc
Biography:
Hans Schmid is the Project Officer for the 'Partners in Culturally Appropriate Care' (PICAC) program in Tasmania. The aim of the program is to identify and address the specific needs of culturally and linguistically diverse communities and to deliver culturally appropriate care to older people from CALD backgrounds. This is realized through staff training, dissemination of information to the aged care sector and policy makers and the development of resources. Hans has a comprehensive training background within the aged care sector, the Justice Department and the Department of Health and Human Services.
Session information: Supporting Culturally and Linguistically Diverse (CALD) Older People Who Have Experienced Trauma
It is now recognized that as people age and their physical and mental health is challenged they may experience the recurrence of post traumatic symptoms which could be misdiagnosed as dementia or other conditions related to ageing.
This presentation will raise your awareness about the symptoms and impact of trauma on CALD clients/residents, how to recognize & manage trauma in older CALD people and recognizing possible triggers for behaviour of concern. It will assist you in the provision of appropriate support and care to people from diverse backgrounds who have experienced trauma.
Presentation: Schmid, Hans - WA.pdf
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Concurrent session 1b
Thursday, 22 July 2010
Built environment
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Richard Fleming, Director Dementia Services Development - HammondCare
Biography:
Richard Fleming is a Clinical Psychologist who has worked with the elderly for more than twenty five years. While occupying the position of Regional Coordinator of Mental Health Services in the S.E. Region of N.S.W. he played a major role in the development of the CADE units (Units for the Confused and Disturbed Elderly) for the NSW Department of Health. Nine of these were built to replace services that used to be provided by psychiatric hospitals. In 1995 he joined the Hammond Care Group and established the Dementia Services Development Centre. The DSDC is currently providing training in the essentials of care for people with dementia to 9,000 aged care services staff and leading an Encouraging Best Practice in Residential Aged Care project on the management of behaviours of concern. He has published books and papers on environmental design, reminiscence therapy, reality orientation, depression and spirituality in aged care services, assessment of the elderly and service evaluation. He is the principal author of a major book of care plans for staff caring for people with dementia and a manual written to assist residential care staff to “Challenge Depression”. Richard is currently a Chief Investigator on 2 NHMRC funded projects dealing with environmental design and person centred care (Professor Lynn Chenoweth project leader) and humour in residential aged care (Professor Henry Brodaty project leader) and, through his involvement in the Dementia Collaborative Research Centres based in UNSW and QUT, is continuing his research in environmental design, assistive technology and development of assessment tools. He was recently appointed Clinical Associate Professor in the Faculty of Health Services and Behavioural Sciences in the University of Wollongong.
Session information:
A substantial evidence base that can inform the design of physical emvironments forpeople with dementia has been established ober the last 30 years. This presentation willorganise the evidence base according to a set of easily understood principles, describe thestrength of the evidence for these principles and provide some practical guidelines fordesign based on the strongest evidence.
The use of an environmental audit tool designed to assist managers to evaluate theirenvironment and identify areas for modification will be described. Examples of its use,drawn from an Encouraging Best Practice in Residential Aged Care project, will be given.
Presentation: Fleming, Richard - WA.pdf
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Concurrent session 2a
Thursday, 22 July 2010
Measuring corporate performance and outcomes
for residents
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Yvonne Ayre, Development and Services Manager - Regents Garden Group Pty Ltd
Biography:
Trained as a Registered Nurse in the UK in 1984 and worked in aged care management roles since 1991. Joined the Commission for Social Care, the governing body for aged care inspection in the UK and worked as a Regulatory inspector for 3 years prior to moving to Australia in 2005. Joined Regents Garden as the facility manager at Booragoon in 2005 and opened the new facility.
Session information:
How the development and implementation of a customer service training program for all employees can contribute to the corporate performance and the tangible results for residents. How to use indicators and measures to assess / monitor quality outcomes for the organisation / residents.
Presentation: Ayre, Yvonne.pdf
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Dr Cathy Balding, Director – Qualityworks Pty Ltd
Biography:
Cathy is the Director of Qualityworks, a business dedicated to building the capacity of health services and quality managers for improving the governance and quality of their care.
With 20 years industry experience, Cathy has focused the past 5 years on reviewing the aged care quality systems in Victoria, and has been involved with the development of the Victorian and South Australian Safety and Quality Frameworks, the Victorian Cancer Services Clinical Quality Framework and the Victorian Mental Health Quality Framework.
This year, Cathy has commenced a series of clinical governance workshops in SE Asia for the Asia Business Forum.
She is an Adjunct Associate Professor in Health Management at La Trobe University, an ACHS Accreditation surveyor and a Fellow of the College of Health Service Executives.
Session information:
This workshop session explores the importance of measuring resident outcomes within the broader context of a home’s strategic pursuit of quality care. Concepts critical to understanding and outcomes measurement – and helping staff to embrace it – are discussed. These include:
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Understanding outcomes measurement as a way of answering questions and achieving goals, rather than as an end in itself
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The dangers of not measuring outcomes
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The importance of defining SMART goals for quality care – both at an organizational level and for individual residents
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How data must be differently presented and expressed at different levels of the organization to ensure action.
Participants will take away an increased understanding and examples of outcomes measurement as a dynamic, interesting, positive process that achieves goals for residents and the organisation.
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Concurrent session 2b
Thursday, 22 July 2010
Balancing rights with obligations
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Dr Deirdre Fetherstonhaugh, Deputy Director/Senior Research Fellow - Australian Centre for Evidence Based Aged Care
Biography:
Deirdre is the Deputy Director of the Australian Centre for Evidence Based Aged Care (ACEBAC) at La Trobe University in Victoria. Her research focuses on: the translation and implementation of research evidence into practice; the ethical implications of clinical practice and research; and the conceptualisation and operationalisation of person-centred care. Her PhD research involved a longitudinal study exploring informed consent and decision-making in a cohort of older people with end-stage kidney disease. Deirdre is a member of three human research ethics committees.
Session information:
For evidence-based care planning and assessment to be person-centred providers and practitioners need to incorporate the preferences of those for whom the care is being provided. How should busy practitioners understand informed consent and shared decision-making and how can they incorporate these essential ethical requirements into assessment and care planning? This presentation will explore these questions. In addition it will assist aged care staff to determine when residents’ preferences are important considerations in everyday care planning and assessment.
Presentation: Fetherstonhaugh, Dr Deirdre - WA.pdf
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Concurrent sessions - Day two
Breakfast session
Friday, 23 July 2010
7.30am - 8.30am
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Associate Professor Yasmin Naglazas, Chief Executive Officer - Bethesda Hospital
Biography:
Currently in the role of CEO at Bethesda Hospital, Yasmin has a long and successful career in the health and aged care sector in WA. Many of the roles that she has taken on involve corporate restructuring and reformin health/aged care environments that require substantial change to ensure future viability.
Yasmin has a particular passion for encouraging future leaders. She has a history of building highly effective teams that assist her in her strategic roles. She sees change and reform as a wonderful opportunity to grow and develop aspiring mangers and stretch them in areas that they did not think possible.
She holds a Bachelor Degree in Science, is working towards a Masters Degree (Public Policy), is an adjunct Associate Professor at Curtin University and holds an adjunct Lecturer role with Edith Cowan University. She is an Associate Fellow with the Australian College of Health Service Management, a Member of the Australian Institute of Company Directors and a Member of the Royal College of Nursing Australia. She is currently serving as a Director on the Rosewood Group Board, a community-based aged care organisation with a strong heritage presently undertaking major reform and rebuilding. She has recently been invited to join the Notre Dame Medical School Professional Development Advisory Committee.
Session information: “It’s a Brave New World of Management - Make Sure You Are Ready For It!”
This breakfast session, will challenge some of the traditional paradigms around management and leadership. It will focus on the ‘success factors’ associated with how organisations are having to respond so that they are attracting and retaining superior talent as part of their leaner management teams. She will share the Attributes Matrix that she has developed and uses to work with her management team to define the actual behaviours that she expects as she mentors and plans for succession. She highlights how powerful this tool can be in areas such as goal setting, personal development, visionary thinking, relationship building and contribution to an organisation’s profitability. Most of all, all organisations need to be finding more innovative ways of having mangers really enjoying what they do.
Yasmin will share some personal insights about the way that her career has developed, some of the challenges, highlights and lowlights.
This should be an interesting and thought-provoking session with participants taking away something for their own tool-kits.
Presentation: Naglazas, Associate Professor Yasmin.pdf
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Concurrent session 3a
Friday, 23 July 2010
EBPRAC – Falls prevention project
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Kirsten Moore, Research Fellow and PhD candidate, National Ageing Research Institute and The University of Melbourne and Jacinta Pitt, Clinical Nurse Consultant - Mount Lofty Heights Nursing Home
Biographies:
Kirsten has a background in psychology and sociology and has worked as a researcher at the National Ageing Research Institute for the past ten years. She is a PhD candidate through the University of Melbourne undertaking a qualitative study looking at carers experiences of Extended Aged Care at Home-Dementia packages. She has undertaken a large range of studies in residential aged care settings including recently managing the Star project, a large scale project across three States that aimed to promote evidence based falls prevention practice in nine residential aged care facilities.
Jacinta Pitt has worked in Aged Care for 10years, for six of these years she has been in the position of Clinical Nurse Consultant.
Jacinta’s focus in this position is in Quality improvement and implementing a person centred approach. She has a specific interest in falls prevention and has been part of the falls prevention/ injury minimisation program at Mt Lofty for a number of years, also representing aged care for falls prevention within Qld Health.
Session information:
The Star project used action research to support practice change and implement evidence based falls prevention guidelines in nine residential aged care facilities. Project activities included comprehensive auditing, staff training, environmental modifications, risk assessment and interventions based on priorities set by facility staff in the action research groups.
Presentation: Moore, Kirsten & Pitt, Jacinta - WA.pdf
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Graham Bedford, Policy Team Manager - Australian Commission on Safety and Quality in Health Care
Biography:
Graham Bedford is a Policy Team Manager with the Australian Commission on Safety and Quality in Health Care. He manages the Commission’s Medication Safety and Open Disclosure Programs and oversaw development of the Falls Prevention Guidelines.Prior to joining the Commission, Graham worked on other joint Commonwealth and State initiatives in health, education and training. He is a former industrial relations lawyer.
Session information: Preventing Falls and Harm from Falls in Older People: Best Practice Guidelines for Australian Hospitals, Residential Aged Care and Community Care 2009 – New guidelines, new directions
The session will describe why the Australian Commission on Safety and Quality in Health Care is involved in falls prevention, how the new guidelines were developed and the key messages from them. It will focus on the new intervention and assessment recommendations which have been based on evidence from the residential aged care.
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Concurrent session 3b
Friday, 23 July 2010
Encouraging innovation
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Jeni Winslow, Spark of Life Coordinator and Jan Clark, Executive Care Manager - Maurice Zeffert Home (Inc)
Biographies:
Jeni is the Spark of Life Coordinator at Maurice Zeffert Home (Inc) which was the fist facility in the world to fully implement the Spark of Life Culture Enrichment Programme. Jeni is an occupational therapist with many years experience working with people with dementia in residential aged care facilities.
Her work has included introducing and evaluating creative expressive arts programmes for people with dementia. In her role as a Spark of Life Coordinator Jeni currently supervises a revolutionary dementia specific programme aimed at enhancing wellbeing through creative expression.
Jeni has a strong background in the creative arts and is a founding board member of The Society for the Arts in Dementia Care (Australia) Inc.
Jan Clark, the Executive Care Manager of the Maurice Zeffert Home (Inc) in Perth, Australia has worked in Clinical Management for the past 18 years. Jan’s background in nursing began at Princess Margaret Hospital in 1971. For many years she has studied and practised Aromatic Medicine, Spark of Life Dementia Care and Laughter Bossing to successfully implement therapeutic treatments, assist people to live their lives to the fullest and enhance their overall wellbeing. Jan aspires to continually improve aged and dementia care practice through leadership of a multidisciplinary team achieving excellence in contemporary, person centred care in spite of increasing budgetary constraints.
Success to Jan is creating a happy and inspirational environment for her staff and their clients, so they are empowered to achieve. Jan strongly believes through networking with people passionate about creativity in aged care, synergic innovations in health care cultures will emerge.
Session information:
Management of the Maurice Zeffert Home is committed to guiding their whole team to success by optimising human potential and using research evidence to achieve sustainable cultural improvements. The presenters will demonstrate the great value of empowering a synergic group of multi talented people to facilitate new and exciting opportunities for residents and stakeholders.
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Concurrent session 4a
Friday, 23 July 2010
EBPRAC – Medicationmanagement project
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Debra Rowett, Director – Drug and Therapeutics Information Service (DATIS); and Trish Bowie, Site Manager, Yankalilla Centre - ACH Group
Biographies:
Debra has a strong commitment to Quality Use of Medicines in Aged care, and the transfer of evidenced based information into practice. Debra is the Director of the Drug and Therapeutics Information Service (DATIS).
They have been providing medication review and quality improvement services to aged care homes since 1998.
Debra has extensive experience in designing, implementing and evaluating academic detailing/educational visiting programmes nationally and internationally.
Trish has been a Registered Nurse for 35 years with 25 years experience in Aged care managing 2 nursing homes in South Australia for ACH group and was a member of the project Advisory Group
Session information:
PRN medicines are often necessary to meet resident changing clinical needs in a timely manner. Aged care staff are responsible for identifying a need for a PRN medicine, administration and monitoring the outcomes. This session is a case based session discussing the TEAM aged care project and how the educational needs of staff (person centred education) and varying health literacy were accommodated in an innovative educational project where the underlying messages around prn medicines related to a new acronym for PRN ie:
P = perceive the need
R =report and relieve
N = Note the effects
Delegates will gain an increased of “educational visiting” and some of the resources and strategies they might like to use and/or adapt for their own facility.
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Concurrent session 4b
Friday, 23 July 2010
Governance
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Tonia Zeeman, General Manager - Brightwater Care Group
Biography:
Tonia has worked in health care in senior management roles in WA since 1985, predominantly in the private acute sector. She has extensive experience in mental health, acute care and aged and community care.
As General Manager at Brightwater Care Group, Tonia is responsible for the operations and development of all services for older people, including Residential Aged Care, Community Care, Interim Services, Business Development and Governance.
Session information: ‘Getting Buy in – essential for Good Governance’
In this presentation on Governance, Tonia will cover the Governance Framework implemented, the systems and reporting challenges faced and the critical success factors for effective change management to ensure accountability, transparency and sustainability.
She will focus on the importance of integrating actions and improvements into site and service Quality Plans to deliver real benefits for residents and clients.
Presentation: Zeeman, Tonia.pdf
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