Breakfast session
Friday, 27 August 2010
7.30am - 8.30am
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Valerie Lyons, Chief Executive Officer - Villa Maria
Biography:
Valerie Lyons is the Chief Executive Officer of Villa Maria, one of Victoria’s oldest and largest community organisations committed to providing innovative, high quality service options in the disability, education and senior services sectors. Serving more than 5,000 people across the state, Villa Maria offers over 60 programs through 40 metropolitan and regional locations, including residential aged care and community care options.
With more than a decade of leadership in the aged and community services field and 25 years experience in the health and finance industries, Valerie has proven to be a strong and committed advocate for effective policy and sector change. Valerie holds qualifications in finance and post graduate management, is studying for her MBA and is a member of the Australian Institute of Corporate Directors (MAICD), a Fellow of both the Australian Society of Certified Practising Accountants (FCPA) and the Institute of Corporate Managers Secretaries and Administrators (FCIS).
Valerie is current President of Aged and Community Care Victoria, a Board Director of Aged & Community Services Australia and a Board Director of HESTA Superannuation.
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Concurrent session 3a
Friday, 27 August 2010
EBPRAC – Nutrition project
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Cheryl Edwards, Executive Care Manager - BCS Niola Parkes, Baptist Community Services Parkes; and Associate Professor Lynne Parkinson, Senior Research Fellow, Research for Gender, Health and Ageing - University of Newcastle
Biography:
Associate Professor Parkinson is a behavioural scientist and gerontologist who is currently Senior Research Fellow within the Research Centre for Gender, Health and Ageing and Conjoint Associate Professor within the School of Psychology at the University of Newcastle and Editor in Chief of the Australasian Journal on Ageing.
Session information:
This session will introduce the project and outline key achievements, products and outcomes ¡ Describe the implementation and change management approaches and strategies used, supports and hindrances encountered ¡ Describe one individual project in detail – nutrition and person-centred care for challenging behaviours ¡ Enable attendees to draft an implementation plan for their facility.
Presentation: Concurrent session
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Concurrent session 3b
Friday, 27 August 2010
Encouraging innovation
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Cynthia Payne, Chief Executive Officer SummitCare
Biography:
Cynthia Payne is the Chief Executive Officer for SummitCare. In 2008 she led the launch of the SummitCare brand closely followed by the opening of a 22 million purpose built 142 place centre in the Hunter to complement the groups eight other Centres who collectively provide care and service to almost 900 residents. She is a major advocate for industry development and has a passion for customer centric strategy.
Cynthia holds a Bachelor of Applied Science in Nursing, an MBA and is Fellow of the Australian Institute of Management, Associate Fellow of the ACHSE and Member of the AICD. In 2003 she represented Australia at the Commonwealth Study Conference and was 2005 winner of the Sanicare National Scholarship to study aged care services in Scandinavian Countries- Denmark and Norway.
In 2009 SummitCare became the only aged care provider in Australia to achieve Silver status through the SAI Global Australian Business Excellence Awards.
Session information:
All aged care providers are challenged with the same financial and human resource constraints and therefore to ‘survive, thrive and compete’ we must innovate. Innovation in product and service delivery will enable long term sustainability and genuine competitive advantage. Cynthia’s session will explore Innovation concepts and lessons learnt in order to find practical application for today’s aged care provider.
Presentation: Concurrent session
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Concurrent session 3c
Friday, 27 August 2010
Leadership and facilitating change
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Ian Hardy AM, Chief Executive - Helping Hand Aged Care
Biography:
Ian Hardy has been Chief Executive of Helping Hand Aged Care in South Australia since 1990. One of the state’s largest aged care providers, Helping Hand built and piloted the first “ageing-in-place” care facility in Australia and is well known for innovation in rehabilitation, hospital avoidance, mental health and social support services for older people.
At the end of 2001 Ian completed a two-year term as President of the national aged-care peak body Aged and Community Services Australia (ACSA).
He is a member of the Board of the Adelaide Northern Division of General Practice, and is a former member of the Boards of the Repatriation General Hospital in Adelaide and the International Association of Homes and Services for the Ageing, the South Australian Ministerial Advisory Board on Ageing and the State Disability Advisory Board. He was a member of the Reference Group for the Hogan Pricing Review of aged care and of the Australian Government’s Community Care Ministerial Advisory Committee.
He has spoken at conferences throughout Australia and in New Zealand, Singapore and Spain.
In 2003 he was awarded a Centenary Medal and in 2004 was the recipient of the Aged and Community Services Australia Individual Award for Excellence. In 2005 Ian was awarded the honorary title of University Fellow by the University of South Australia, and in 2007 a Federal Minister’s Award for Excellence in Leadership and Management in Aged Care.
In 2008 he was appointed a Member of the Order of Australia (AM) “for service to the community, particularly in the area of aged care as a leading contributor to the development of better services”. He has recently returned from a Churchill Fellowship tour to investigate “consumer-directed” aged care in the UK, Europe and Japan.
Session information:
The skills for leading change are more important than ever before.
Whether change is concerned with managing in an increasingly complex environment or developing and implementing new services and ways of supporting consumers, the ability to lead our colleagues and our organizations effectively is an increasingly significant responsibility.
This presentation will outline one organisation’s story of initiating and achieving change and innovation, and offer practical advice for conceptualizing and articulating change, for enthusing staff and for equipping and supporting their involvement within a safe (“no blame”) environment.
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Concurrent session 3d
Friday, 27 August 2010
Watch this space – Better Practice projects
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Kylie Jacques, Marketing and Communications Manager - Anglican Care
Biography:
Kylie is Anglican Care’s Marketing & Communications Manager, a newly created position within Anglican Care to support the organisation’s strategic direction. Kylie is responsible for leading the development and management of communications and marketing across the organisation and is also required to implement specific marketing, communications and promotional programs as required.
Session information:
Come along and hear about Anglican Care’s journey in implementing a unique therapeutic activity into the lifestyle and wellbeing program for our dementia residents across our seven residential aged care facilities and Day Therapy Centre. Our presentation will take delegates through the various stages of the project, including sourcing a stimulating activity, raising of funds, purchase, training of staff, implementation and set up of an associated research program surrounding this exciting new innovation. We will share practical steps on how other providers could undertake a similar initiative including the challenges we faced and the ultimate rewards/benefits for our residents, staff, volunteers and family members.
Presentation: Concurrent session
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Dr Michele Chandler, Director for Clinical Leadership and Research Riviera Health
Biography:
Michele has been in the aged care sector for over 15 years. Her passion for the care of elderly residents living in nursing homes began early in her nursing career as she worked as an Assistant in Nursing whilst undertaking her Bachelor of Nursing in Armidale NSW.
Michele then went on to further study and clinical practice as a registered nurse in aged care and completed a Masters Hons degree followed buy a PhD.
Michele is also a quality assessor and worked in NSW as a group leader for the Agency up until July last year.
Seeking a stronger role in bringing aged care practice into a position of strength through innovation, Michele leapt back into the coalface and now works across 15 nursing homes in the role of Director for Clinical Leadership and Research with a relative newcomer to the industry – Riviera Health.
Session information:
Her paper today discusses 2 Better Practice initiatives taking place. The first, also co presented by Dr Jo Harrison is on a campaign for Gay, Lesbian, Transgender and sex diverse residents in aged care and the second discusses basal metabolic rates in increasing residents weights.
Presentations: Presentation 2
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Concurrent session 4a
Friday, 27 August 2010
EBPRAC – Medication management
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Debra Rowett, Director – Drug and Therapeutics Information Service (DATIS); and Debbie Pichut, Assistant Manager RN1 – DATIS and Casa Elda Vaccari
Biography and session information:
Debra and Debbie have a strong commitment to Quality Use of Medicines in Aged care, and the transfer of evidenced based information into practice. Debra is the Director of the Drug and Therapeutics Information Service (DATIS) and Sue has worked with her at the Repatriation General Hospital in Adelaide since 1993.
They have been providing medication review and quality improvement services to aged care homes since 1998. Sue is the Pharmacy Advisory to General Practice Network South and is also an editorial advisor member of the Australian Medicines Handbook aged care companion. Debra has extensive experience in designing, implementing and evaluating academic detailing/educational visiting programmes nationally and internationally.
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Concurrent session 4b
Friday, 27 August 2010
Effective resident
assessment
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Ruth Baxter, Director - Save Management
Biography:
An aged care career spanning 15 years has brought many and varied experiences, including clinical care, management responsibilities, research, consulting and leadership. A creative streak and passion for improvement has led to the re-engineering of numerous processes and clearing a path through the maze of regulations in a positive and non-reactive way. Like many nurses, she has viewed Australia’s documentation processes with cynicism and dismay until finding a method that was professional, efficient and complete. Never afraid to be doing something different when it makes inherent sense, she is now pioneering a very different clinical assessment system.
Session information:
Ruth will present as case studies, the journey undertaken by two homes that have seeked to improve the system and processes used for resident assessment. What began as research to develop or find an effective, efficient and valid method of assessment led to the implementation of internationally recognised assessment tools at these homes. Now well entrenched and adopted by staff, this presentation will outline the benefits experienced so far and the impact on staff performance, decision making, and quality of resident care. Those who seek an effective and simple method to plan care and measure quality outcomes for residents will enjoy this story of discovery.
Presentation: Concurrent session
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Suzanne Groves-Donaldson, Clinical Care Coordinator - Uniting Aged Care Vic & Tas
Biography:
I am currently the Clinical Care Co-ordinator at Aldersgate Kings Meadows. I hold an International Diploma in Aesthetics, 1988, Degree in Nursing, 2003 (Uni of Tas), Professional Certificate in Wound Management 2005 (UniSA), Post graduate Diploma in Wound Care, 2009, (Monash University) and currently studying for my Post graduate Diploma in Nursing specialising in Aged Care. I presented at the RCNA National Conference in 2002 and did a poster presentation at the Australian Wound Management Association in Darwin in 2008 based on skin care. I would eventually like to produce or oversee the production of a skin care hygiene range for the Aged Care sector that is effective and economical. My passion for skin care has further developed since my interest and education in Wound Management.
Session information:
This presentation is about raising awareness to care providers within the Aged Care sector. Too often do we continue using products that are harmful to ageing skin. We become regimented in our hygiene practices without "using our brains before we bubble". We need to think more and question the manufacturers and the message that they send across to us.
It is the opportunity to spread the word of "over cleaning", to change our habits in skin care and network with other professionals.
Presentation: Concurrent session
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Concurrent session 4c
Friday, 27 August 2010
Continuing education
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Catherine Devereux, Manager, Enhancing Practice Program - Council on The Ageing
Biography:
The Enhancing Practice Team comprises four experienced facilitators who are passionate about promoting person centred practice and high quality aged care. Each has 20 or more years experience working in public sector health, community services and education. Qualifications of the team are all at Masters level spanning the discipline areas of allied health, applied science, health services management and education. The Enhancing Practice Program developed through collaboration between a public health service (Northern Health in Melbourne - 3 team members) and a consumer advocacy group (Council on the Ageing Victoria - 1 team member). This program has been successfully implemented in public sector and not-for-profit acute, sub-acute, community and residential aged care settings over the past five years. In this presentation, we will draw on our experience of implementing this Program to give Better Practice Conference participant’s practical, useful ideas for improving person centred practice in their own organisations.
Session information:
This presentation will utilise the team experience of implementing this process in a range of health care facilities across Victoria over the past 5 years. They will elaborate on the change theory and practical requirements for individual practice and organisational culture change in aged care settings. All members of the team are experienced presenters and facilitators, used to working with and engaging groups of participants that have varying degrees of interest in both the topic and practice of person centred care.
Presentation: Concurrent session
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Susan Younger, Director of Care and Samantha Gillick, Lifestyle Manager - Eden in Lynbrook
Biography:
Susan Younger is Registered Nurse Division 1 with over 30 years nursing experience. Susan has worked in Australia and the UK in a variety of roles as diverse as acute care, midwifery, maternal and child health, community and palliative care aged care and disability. Over the last 11 years she has worked in senior roles within aged care and has a passion for making aged care a better place now and for the baby boomers (of which she is one) of the future one!
Samantha Gillick has over 15 years experience within the aged care setting. Her qualifications are in aged care and Lifestyle. She has been an active member of her local DT association Samantha is an dementia care mapper and has worked with Susan in fine tuning the student program in two other facilities over the last 11 years
Session information:
Attraction and retention of staff is often a major issue and cost to aged care facilities. An aged care facilty decided to utilise the situation of RTO's and student requests for clinical placements into a positive outcome for all- residents , current staff, student, facility, RTO and the aged care industry by creating a program where they could apply their knowledge into practice within a setting where person centered care was actually practised.
Presentation: Concurrent session
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Concurrent session 4d
Friday, 27 August 2010
Governance
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Carol Julian, Executive Manager, Community Services - Benetas
Biography:
Session information:
Ask yourself, does my organisation know the major clinical risks we need to manage and if so how can we demonstrate that we are managing these risks effectively?
In 2006, Benetas rated the risk of non-compliance in its residential facilities as “low” on the organisation’s risk register based on previous history and performance. This view was shattered when two of its residential facilities were found non-compliant the following year. Benetas responded decisively with a significant investment in systems and processes, staff education and leadership to ensure that we strengthened our approach to quality and risk management. However, how could we be sure our performance was better?
Benetas decided to commission an independent clinical governance review to assess our performance and develop a scorecard of measures for clinical governance.
Presentation: Concurrent session
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