Gold Coast 2012

The Better Practice conference in November had an outstanding blend of relevant topics, industry experts and keynote speakers who brought you practical advice on improving quality care for your residents.

Over 150 of your peers learnt from high profile presenters such as Reverend Professor John Swinton and Christine Bryden and industry experts including Jeff Fiebig, Pat Grier AM and Kevin Knight AM. The program also featured Aged Care Commissioner Rae Lamb and The Hon Michael Kirby AC CMG, who talked about what he would like from an aged care home. Diane Robinson, former President, NSW Guardianship Board, chaired a panel discussion: A resident with no family, what should a home be thinking about?

You also met our newly appointed Chair, Dr Andrew Refshauge who has been a director on our board since December 2008 and one of our newly appointed directors, Venessa Curnow who presented to Better Practice delegates.

Keep up with industry trends as we bring this annual two-day conference to the Outrigger Surfers Paradise Gold Coast so you can interact with speakers and debate topics that challenge thinking and provide practical information about better practice ideas.

If you would like to be added to our mailing list for this or any of our education conferences, please click here and complete the online expression of interest form.

Better Practice conference presentations

Please find links below to Better Practice Gold Coast conference presentations that have been made available.



Presentation title

Date: Thursday 15 November 2012

Plenary 1

Dr Andrew Refshauge


Plenary 1

Jeff Fiebig

The future for aged care is happening now – the RGH teaching nursing home

Plenary 1

Reverend Professor John

Rethinking what it is to age well

Concurrent 1A

Liz Angel

Hansel and Gretel

Concurrent 1A

Paula Newman and Susie O’Donnell

The mosaic project

Concurrent 1A

Colin McDonnell

Where are the flowers: an evaluation of a therapeutic garden and intergenerational program

Concurrent 1B

Christine Farrell

Dysphagia – It’s imperative!

Concurrent 1B

Panel discussion: Melanie Duncan,
Dr Julie Cichero and Christine Farrell

Panel discussion focusing on the challenges and decision making to support residents with dysphagia

Concurrent 2A

Rita Ward OAM

Caring for grieving people

Concurrent 2A

Beverly Dermody-Reid

Liverpool care – Pathway for the dying

Concurrent 2A

Faye Audino and Carol Allen

A dignified and hearty goodbye

Concurrent 2B

Greg Price

Interactive life stories

Concurrent 2B

Amanda Seymour and Julie Wolsey

Bridging generations

Concurrent 2B

Elaine Bray

A moveable feast – empowering residents through choice

Plenary 2

Diane Robinson, Kylie McGrath,
Marcus Riley, Brian Herd and
Kevin Martin

Plenary panel discussion: A resident with no family, what should a home be thinking about?

Date: Friday 16 November 2012

Plenary 3

Christine Bryden

Dreading being put in ‘dementia prison’!

Plenary 3

Pat Grier AM

Make quality your differentiator and your success will follow

Plenary 3

Rae Lamb

Treasuring complaints – five top tips

Concurrent 3A

Kerry Rigby and Peter Coughlan

A special doll with a special role

Concurrent 3A

Heather McKibbin

Walk around Australia

Concurrent 3B

Kevin Knight AM

An interactive workshop on the new standards for the management of risk

Lunch session

Michael Culhane

Better Practice complaints handling

Concurrent 4A

Tony McPhillips and Chris Louden

Just when you thought it was safe to go back in the water!

Concurrent 4A

Steve Aivaliotis

How to manage complaints for a positive outcome

Concurrent 4B

Dr Julie Ellis

Residents who sit quietly in the corner – depression or something else?

Concurrent 4B

Sue Jenkins and Lyn Denton

There’s no place like home

Plenary 4

Venessa Curnow

Bringing together the key messages

Plenary 4

The Hon Michael Kirby AC CMG

What I would like from an aged care home