Brisbane session information

Professor Ian Forbes, Director, DesignInc and Professor at the University of Technology, Sydney

Biography:
Ian Forbes is an architect and health services planner, responsible for health architecture at DesignInc Architects.
Previously he was the Head of School of Health Services Management in the Faculty of Medicine at University of NSW. He is a Director of the research unit GHAAP (Group for Health Architecture and Planning) at UTS.
He has been planning and developing health facilities for over 35 years in Australia, Canada, Africa, Asia and various Pacific countries. He has been a regular consultant to the World Health Organisation, Asian Development Bank and AusAID.

Session information:
Small changes around a home can reduce stress on residents and staff. Professor Ian Forbes will discuss how the simple and inexpensive changes to the built environment can reduce stress and increase the quality of life for residents.
“I am the chief investigator behind Lyn Chenoweth, working with a research team from UTS undertaking a three-year dementia research project funded by the National Health and Medical Research Council, Professor Forbes said. “This project involves interventions (simple but important changes) to 20 residential aged care homes. 40 homes were originally audited and we’re currently focusing on 20 aged care homes to implement inexpensive environmental changes to reduce stress for residents.Professor Forbes has over 35 years experience in managing health facility development and health services planning.
His research interests involve examining the issues surrounding planning and development for healthy, safe and resilient environments within health facilities, especially in aged care and dementia specific facilities.

Presentations:   Plenary  and  Concurrent  sessions

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Chris Westacott, Managing Director - Realise Performance

Biography:
Chris Westacott is Managing Director of Realise Performance; a firm specialising in helping organisations enhance performance to realise their full potential.
Chris has extensive experience across industries as diverse as aged care, community services, health, government, manufacturing, research and academia.
Chris holds an MBA, Degree qualifications in Human Resources and Marketing, a Diploma of Directorship, FAICD, FAHRI, AFAIM and AFACHSE.
Chris is also a board member of a medium sized aged care organisation and has been appointed by the Department of Health and Ageing to be a member of the Department’s Panel of Advisors. Chris has also been recently appointed to the National Disability Services panel for their Good Governance Program.

Session information:
With the new Fair Work framework now in place, this session will cover the opportunities available to providers to position themselves as “employers of choice” within the context of the new legislation.  Specifically, this session will work through in detail the steps to be undertaken to develop, implement and maintain enterprise focused people systems and processes tailored to the specific requirements of each organisation.  The presentation will focus on:

• Establishing a meaningful HR Strategy
• Establishing mechanisms to facilitate effective employee feedback
• Establishing an Enterprise Agreement that engages and rewards staff and facilitates effective employee attraction, development and retention

Presentations:  Plenary  and  Concurrent  sessions

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Dr Louise Schaper, Chief Executive Officer - Health Informatics Society of Australia

Biography:
Louise Schaper’s appointment as CEO of HISA came on the back of 10 years of experience in health informatics. With a background as an occupational therapist and a PhD on technology acceptance amongst healthcare professionals, Louise is a world leader in allied health informatics.
In addition to her role with HISA, Louise is part of NEHTA’s Clinical Leads team and chairs the E-Health International Advisory Group of the World Federation of Occupational Therapists. As a leading Australian professional association, HISA provides a focus for health informatics, its practitioners, industry and users. HISA provides leadership in e-health and works toward building the discipline of health informatics with application across the spectrum of healthcare services.

Presentations:  Plenary  and  Concurrent  session

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Sue Pieters-Hawke, Author ane Co-chair of the Federal Minister’s Dementia Advisory Group

Biography:
Sue is the author of the bestselling book Hazel’s Journey, the story of her mother Hazel’s experience with Alzheimer’s disease. She cared for her mother during her long illness with dementia, until her admission into Residential Care.
Sue co-chairs the Federal Minister’s Dementia Advisory Group, and works throughout the community to raise awareness of dementia and the need for significant dementia reform. She is an occasional columnist with The Australian Newspaper.
She is well known as an advocate for issues surrounding dementia, healthy aging, carer support, healthy lifestyle and innovative social engagement.
Sue has studied law, history, complementary health and healing and preventive medicine, yoga, qigong and Tibetan Buddhism. She has worked in PR, fundraising and project management, and established and managed a clinic and school with two Chinese qigong masters. She managed Hazel Hawke’s office from 1995 – 2008.
Sue has two young adult kids, lives in Sydney with her cat, and works as a speaker, writer and consultant.

Session information:
Sue will talk about her perspective on aged care, about what she would expect from an aged care facility if Sue or a loved one required residential care.

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Cynthia Payne, Chief Executive Officer SummitCare

Biography:
Cynthia Payne is the Chief Executive Officer for SummitCare. In 2008 she led the launch of the SummitCare brand closely followed by the opening of a 22 million purpose built 142 place centre in the Hunter to complement the groups eight other Centres who collectively provide care and service to almost 900 residents. She is a major advocate for industry development and has a passion for customer centric strategy.
Cynthia holds a Bachelor of Applied Science in Nursing, an MBA and is Fellow of the Australian Institute of Management, Associate Fellow of the ACHSE and Member of the AICD. In 2003 she represented Australia at the Commonwealth Study Conference and was 2005 winner of the Sanicare National Scholarship to study aged care services in Scandinavian Countries- Denmark and Norway.
In 2009 SummitCare became the only aged care provider in Australia to achieve Silver status through the SAI Global Australian Business Excellence Awards.

Session information:
All aged care providers are challenged with the same financial and human resource constraints and therefore to ‘survive, thrive and compete’ we must innovate. Innovation in product and service delivery will enable long term sustainability and genuine competitive advantage. Cynthia’s session will explore Innovation concepts and lessons learnt in order to find practical application for today’s aged care provider.

Presentation:  Concurrent  session

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Sandra Hills, Chief Executive Officer - Benetas
Master of Business Administration, Graduate Diploma of Human Services Management, Graduate Certificate of Human Services Research and Evaluation, Bachelor of Arts (Psychology and Sociology)

Biography:
Sandra joined Benetas in 2009 as Chief Executive Officer. With a background and qualifications spanning nursing, psychology, sociology and business management she has considerable passion, knowledge and leadership experience in aged care. Sandra worked in health and community services at various levels of government before she moved into the not-for-profit sector.
From early in her career Sandra demonstrated a clear talent for leadership, managing numerous portfolios before ultimately assuming the role of General Manager Aged and Community Care for the Brotherhood of St Laurence prior to joining Benetas. She has established herself as a successful project manager as well as an astute strategic and financial planner and researcher. She has taken on responsibilities in areas as broad as human resources, property, program development, partnerships and communications, all of which have benefited from her renowned enthusiasm and energy.
Sandra has been a productive and active participant on boards and advisory groups, and remains a Director of Aged and Community Care Victoria (ACCV), a member of the Aged Care Consultative Committee for the Department of Health and Ageing and Director of Anglicare Australia.
She is proud to lead an award-winning organisation. Over the past year Benetas has been awarded an Employer of Choice for Women citation by the Federal Government’s Equal Opportunity for Women in the Workplace Agency (EOWA); recognised as a 2010 Fair and Flexible Employer by the Victorian Government’s Working Families Council; winner of the Aged and Community Care Victoria Media Award for promoting issues affecting older people; and nominated as the ‘Number One’ leading aged care organisation by INsite magazine for the Benetas’ research and advocacy agenda.
Sandra has a commitment to working with older people who are disadvantaged and believes she can help give them a voice by providing visionary leadership.

Session information:
Sandra is also hosting a special breakfast session about inspiring and motivating participants to consider their own development through self planning – career development, managing burnout and leadership. She will discuss what senior and aspiring managers need to do to be effective through goal setting, education, mentoring while managing their health.

Presentation:  Breakfast  session

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Hans Schmid, Project Officer - Migrant Resource Centre Inc

Biography:
Hans Schmid is the Project Officer for the 'Partners in Culturally Appropriate Care' (PICAC) program in Tasmania. The aim of the program is to identify and address the specific needs of culturally and linguistically diverse communities and to deliver culturally appropriate care to older people from CALD backgrounds. This is realized through staff training, dissemination of information to the aged care sector and policy makers and the development of resources. Hans has a comprehensive training background within the aged care sector, the Justice Department and the Department of Health and Human Services.

Session information:  Supporting Culturally and Linguistically Diverse (CALD) Older People Who Have Experienced Trauma
It is now recognized that as people age and their physical and mental health is challenged they may experience the recurrence of post traumatic symptoms which could be misdiagnosed as dementia or other conditions related to ageing.
This presentation will raise your awareness about the symptoms and impact of trauma on CALD clients/residents, how to recognize & manage trauma in older CALD people and recognizing possible triggers for behaviour of concern. It will assist you in the provision of appropriate support and care to people from diverse backgrounds who have experienced trauma.

Presentation:   Concurrent  session

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Concurrent session 1b 

Thursday, 14 October 2010 

Workforce

Davida Webb, General Manager - Bupa New Farm and Kym Manteit, General Manager - Bupa Toowoomba 

Biographies:
Davida Webb is a registered nurse with many years of extensive experience in the health care system. She has worked for aged care and rehabilitation and ACAT. Two years ago she joined Bupa Care Services at New Farm stating ‘that she is very proud to be working for such an innovative company’

Kym Manteit is a registered nurse who has been working in aged care, at the same facility, for 15 years. She stepped in the role of General Manager 7 years ago and has been fortunate to be part of the many changes that were introduced when Bupa took over the facility.

Session information:
From an organisational perspective, continuous improvement and best practice can only be achieved when solid cultural foundations are in place and remain a priority.  In line with this, Bupa Care Services have sought to develop a culture of high quality personalised care from the ground up (and not just from a clinical perspective) so achieving excellence in  person centred care becomes a habit at all levels.”

Presentation:   Concurrent  session

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Concurrent session 1c

Thursday, 14 October 2010

Built environment

Richard Fleming, Director Dementia Services Development - HammondCare

Biography:
Richard Fleming is a Clinical Psychologist who has worked with the elderly for more than twenty five years. While occupying the position of Regional Coordinator of Mental Health Services in the S.E. Region of N.S.W. he played a major role in the development of the CADE units (Units for the Confused and Disturbed Elderly) for the NSW Department of Health. Nine of these were built to replace services that used to be provided by psychiatric hospitals. In 1995 he joined the Hammond Care Group and established the Dementia Services Development Centre. The DSDC is currently providing training in the essentials of care for people with dementia to 9,000 aged care services staff and leading an Encouraging Best Practice in Residential Aged Care project on the management of behaviours of concern. He has published books and papers on environmental design, reminiscence therapy, reality orientation, depression and spirituality in aged care services, assessment of the elderly and service evaluation. He is the principal author of a major book of care plans for staff caring for people with dementia and a manual written to assist residential care staff to “Challenge Depression”. Richard is currently a Chief Investigator on 2 NHMRC funded projects dealing with environmental design and person centred care (Professor Lynn Chenoweth project leader) and humour in residential aged care (Professor Henry Brodaty project leader) and, through his involvement in the Dementia Collaborative Research Centres based in UNSW and QUT, is continuing his research in environmental design, assistive technology and development of assessment tools. He was recently appointed Clinical Associate Professor in the Faculty of Health Services and Behavioural Sciences in the University of Wollongong.

Session information:
A substantial evidence base that can inform the design of physical emvironments for people with dementia has been established ober the last 30 years. This presentation will organise the evidence base according to a set of easily understood principles,describe the strength of the evidence for these principles and provide some practical guidelines for design based on the strongest evidence.
The use of an environmental audit tool designed to assist managers to evaluate their environment and identify areas for modification will be described. Examples of its use,drawn from an Encouraging Best Practice in Residential Aged Care project, will be given.

Presentation:  Concurrent  session

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Concurrent session 1d

Thursday, 14 October 2010 

Better Practice in a nutshell for residents

Lynne Yates, Village Manager - William Beach Gardens, Illawarra Retirement Trust

Biography:

• 1979 - Diploma in Nursing  (RN) 
• 1979 - Certificate in Disability 
• 1980 to 2000 - Worked in Community Nursing at Sydney which included Aged Care 
• 1986 - Diploma in Gerontology  • 2000 to 2002 - Worked as a Discharge Planner for a Private Hospital 
• 2002 to 2003 - Worked as a Community Nurse for IRT - EACH pilot program  
• 2003 to 2004 - Deputy Manager at ARV (Anglican Retirement Villages) 
• 2004 to date - Village Manager for IRT 
• 2005 - Diploma in Business & Management

Session information:
William Beach Gardensidentified a gap that the number of residents presenting at Accident & Emergency was increasing with deteriorating health conditions but there was no clear direction regarding the appropriate treatment.  A collaborative approach with South East Sydney Area Health Service was established with the objective of providing a clear understanding of Advanced Care Directives to residents and families.
The project is essentially about empowering the resident to clearly articulate in a plan of care the resident’s intentions for the future. This document provides guidance to hospital staff regarding decisions that have been made in consultation with family members. The open communication with family members has proved beneficial as issues are discussed that have often been delayed or never discussed previously.
It is also a good opportunity for staff to feel comfortable and confident in completing Advance Care Directives. Advanced Care Planning is directed at improving quality of care, facilitating decisions and reducing unwarranted medical treatments and hospital admissions.

Presentation:  Concurrent  session

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Ljubica Petrov, Manager - Centre for Cultural Diversity in Ageing

Biography:
Ljubica's academic background is in education. She has a professional commitment to the development of culturally inclusive service models. For the past 16 years Ljubica has been working with aged care services. Her areas of expertise include training, resource and policy development with a particular interest in effective language and communication systems. Ljubica has developed a sound understanding of the specific needs of the more established communities as well as the communities that have started making Australia their home in the more recent years. Ljubica is a NAATI accredited translator.

Session information:  Multilingual Resident Handbooks
Do you want to provide Resident Handbooks in the languages spoken by your residents? Now you can in any of the following languages: English, Arabic, Chinese, Croatian, Greek, Italian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Turkish, Ukrainian and Vietnamese.
Aged care providers can easily compile and publish Resident Handbooks  that include information about: resident participation; resident rights and responsibilities; interpreting services; advocacy services; complaints services; harassment and abuse; and privacy and confidentiality;  legalities; fees and charges; care services; cultural and religious requirements; food services; recreational activities; and additional information such as meal times and support services such as hairdressing, laundry services etc.
The Multilingual Resident Handbook is available to all aged care service providers.

Presentation:  Concurrent  session

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Raelene Blackledge, Diversional Therapist - Anglican Retirement Villages

Biography:
Raelene works as the Care Project Coordinator for Anglican Retirement Villages. Her programs in her earlier role as a Diversional Therapist included The Mixed Nuts and Resiaction, both of which were awarded Better Practice Awards by The Agency. In her current role, she still works with The Nuts, but  has also initiated a “Snapshot” project where she is planning to collect the stories of over 5000 residents and clients of ARV, the overseeing of a significant Mens Health Initiative as well as many other special events.
Today she will be discussing her “Gastro Initiative” , a subject dear to many of us where residents are still able to engage in a social program, despite the heavy restrictions of quarantine.

Session information:
How on earth can gastro be a positive experience?
By keeping residents informed, busy and connected, you might reach the end of that “gastro tunnel” with praise, acclaim and residents still sane and on their feet!
Not possible, of course it is. And here are some ideas on how to do it.

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Concurrent session 2a

Thursday, 14 October 2010

Maximising technology

Allan Turner, General Manager Information Management - Silver Chain

Biography:
Allan has worked in Information Technology more than 30 years and within Health IT for 20 years. Commencing as a Computer Engineer he has moved through various management positions covering systems development, infrastructure support, project management, and strategic planning. Allan is currently Silver Chain’s CIO, and in this role he is responsible for the development, implementation and management of business systems. He is a member of the Aged Care IT Council and an inductee in the ITAC Hall of Fame. He holds a Master of Business in Information Innovation from RMIT.

Session information:
Maximising technology in aged care is not the issue and never has been. It’s about using the right technology, embedded in your business processes to help maximise care delivery and client outcomes for every dollar spent. Providing good care is no longer enough. Each year you have to provide better care, be capable of demonstrating its quality and be able to deliver it more efficiently than you did last year. Organisations that utilise technology as a core component of their business processes will still be around in 2020. Don’t get left behind, some organisations are using systems to solve problems that other organisations have not even formed questions for. Learn how Silver Chain uses technology to improve care delivery and save millions of dollars on day to day processes.

Presentation:  Concurrent  session

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Concurrent session 2b

Thursday, 14 October 2010

EBPRAC - Falls prevention project

Kate Smith, Program Manager, Falls Injury Prevention Program - Queensland Health

Biography:
Kate Smith is currently the Program Manager –Safer Practice Falls Injury Prevention Program at the Patient Safety and Quality Improvement Service, Queensland Health and has also worked in Injury Prevention with the Health Promotion Unit Queensland Health, focusing on falls prevention and child hood injury prevention.
Kate was a co-author of the Queensland Stay On Your Feet® Community Good Practice Guidelines, Website and Toolkit.
Her background is as a registered nurse with post graduate diploma in health promotion. She has worked predominantly in the injury prevention field at Kidsafe WA as the Injury Prevention Manager at the Injury Control Council of WA (ICCWA) where she worked on the development of the Steps to Stay on Your Feet WA, Volunteer Guidelines, Speakers Kit and other aspects the WA falls program.

Presentation:  Concurrent  session

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Kirsten Moore, Research Fellow and PhD candidate – National Ageing Research Institute and The University of Melbourne and Jacinta Pitt, Clinical Nurse Consultant – Mount Lofty Heights Nursing Home

Biography:
Kirsten has a background in psychology and sociology and has worked as a researcher at the National Ageing Research Institute for the past ten years. She is a PhD candidate through the University of Melbourne undertaking a qualitative study looking at carers experiences of Extended Aged Care at Home-Dementia packages. She has undertaken a large range of studies in residential aged care settings including recently managing the Star project, a large scale project across three States that aimed to promote evidence based falls prevention practice in nine residential aged care facilities.

Jacinta Pitt has worked in Aged Care for 10years, for six of these years she has been in the position of Clinical Nurse Consultant.
Jacinta’s focus in this position is in Quality improvement and implementing a person centered approach. She has a specific interest in falls prevention and has been part of the falls prevention/ injury minimisation program at Mt Lofty for a number of years, also representing aged care for falls prevention within Qld Health.

Session information:
Implementing practice change to provide evidence based care is time consuming and challenging. This presentation presents a two year project that used an action research method to implement falls prevention guidelines in nine diverse RACFs. Comprehensive audits of existing falls prevention practices in each facility were used to identify priorities for practice change.  Facility staff, with external guidance undertook an action research process that involved developing an action plan, implementing the plan and evaluating the outcomes. Barriers and enablers to implementing falls prevention interventions, project outcomes and resources developed for the project will be described.

Presentation:  Concurrent  session

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Concurrent session 2c

Thursday, 14 October 2010

Measuring corporate performance and outcomes for residents

Dr Melinda Martin-Khan, Research Fellow - Centre for Geriatric Medicine - The University of Queensland School of Medicine

Biography:
Dr Melinda Martin-Khan is a Research Fellow for the Centre for Research in Geriatric Medicine at the University of Queensland. Her post-doctural work is in the development of a quality framework for the care of older patients in the acute care setting and is supported by an Alzheimer’s Australia Viertel Foundation Post-Doctural Fellowship.
She is a health scientist whose academic studies broadly include education, management, gerontology and biostatistics. Melinda’s PhD research focused on telemedicine and the reliability of assessing dementia in older adults using video consultation. Her research interests are quality of care, patients with dementia and rural initiatives including telehealth innovations, for which she has been awarded two NHMRC Project Grants.

Presentation:  Concurrent  session

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Dr Cathy Balding, Director – Qualityworks Pty Ltd

Biography:
Cathy is the Director of Qualityworks, a business dedicated to building the capacity of health services and quality managers for improving the governance and quality of their care. 
With 20 years industry experience, Cathy has focused the past 5 years on reviewing the aged care quality systems in Victoria, and has been involved with the development of the Victorian and South Australian Safety and Quality Frameworks, the Victorian Cancer Services Clinical Quality Framework and the Victorian Mental Health Quality Framework.
This year, Cathy has commenced a series of clinical governance workshops in SE Asia for the Asia Business Forum.   
She is an Adjunct Associate Professor in Health Management at La Trobe University, an ACHS Accreditation surveyor and a Fellow of the College of Health Service Executives.

Session information:
This workshop session explores the importance of measuring resident outcomes within the broader context of a home’s strategic pursuit of quality care.  Concepts critical to understanding and outcomes measurement – and helping staff to embrace it – are discussed.  These include:

• Understanding outcomes measurement as a way of answering questions and achieving goals, rather than as an end in itself
• The dangers of not measuring outcomes
• The importance of defining SMART goals for quality care – both at an organizational level and for individual residents
• How data must be differently presented and expressed at different levels of the organization to ensure action.

Participants will take away an increased understanding and examples of outcomes measurement as a dynamic, interesting, positive process that achieves goals for residents and the organisation.

Presentation:  Concurrent  session

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Concurrent session 2d

Thursday, 14 October 2010

Balancing rights with obligations

Professor Elizabeth Beattie, Director, Dementia Collaborative Research Centre (DCRC): Carers and Consumers - Queensland Universityof Technology Biography:
Professor Elizabeth Beattie directs the Dementia Collaborative Research Centre (DCRC): Carers and Consumers (based within the School of Nursing & Midwifery at QUT; collaborative partners of the centers including La Trobe University, Curtin University of Technology, Griffith University, Alzheimer’s Australia and HammondCare). Professor Beattie has extensive clinical, teaching and research experience in psychogeriatric nursing.
Her work has been critically acclaimed in international research arenas and she has published widely in journals that focus on nursing and the care of older people. Professor Beattie’s primary research interests lie in the area of the prevention of negative functional outcomes of behavioural issues in dementia, communication with person with dementia and ethical issues related to decisional capacity.

Session information:
For evidence-based care planning and assessment to be person-centred providers and practitioners need to incorporate the preferences of those for whom the care is being provided. How should busy practitioners understand informed consent and shared decision-making and how can they incorporate these essential ethical requirements into assessment and care planning? This presentation will explore these questions. In addition it will assist aged care staff to determine when residents’ preferences are important considerations in everyday care planning and assessment.

Presentation:  Concurrent  session

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Dr Susan Koch, Principal Research Fellow - Royal District Nursing Service

Biography:
Susan is Principal Research Fellow at the Helen Macpherson Smith Institute of Community Health and Adjunct Associate Professor at La Trobe University. She previously held the positions of Associate Professor of Gerontic Nursing at La Trobe University, Director of Postgraduate, Research and Higher Degrees at the La Trobe Division of Nursing and Midwifery and Director (Collaboration) of the Australian Centre for Evidence Based Aged Care (ACEBAC). She has led and/or been a co investigator on numerous research projects and a number consultancy projects both at a State and National level. Susan’s research has its focus on practice issues including restraint use; elder abuse; care for people living with dementia. She is a regular presenter at national and international conferences and has published in all areas of her research.

Session information:
This presentation will examine the literature and evidence regarding the use of restraint in residential settings. The nature of the evidence and clinical decision making and ethical issues regarding the use and removal of restraint will be explored.
The presentation will provide a platform to look back at the long history of restraint and at the barbarity of some of the practices. You will be provided the opportunity to explore concepts of how a change in practice occurs and examples of strategies that can be used to replace restraint use.

Presentation:  Concurrent  session

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Concurrent session 3a

Friday, 15 October 2010 

EBPRAC – Nutrition project

Professor Julie Byles, Director – Research Centre for Gender, Health and Ageing, Faculty of Health, The University of Newcastle, Neal Sayers, Site Manager – Medirest (Australia) Pty Ltd, Kularoo Aged Care and Professor Sandra Capra AM, Professor of Allied Health Research and Professor of Nutrition and Dietetics, University of Queensland

Professor Julie Byles is Director of the Research Centre for Gender, Health and Ageing at the University of Newcastle. Professor Byles is a clinical epidemiologist and a gerontologist with interests in risk assessment and measurement of health outcomes, and the role of health services and preventive activities in maintaining quality of life for men and women as they age

Neal Sayers is the Catering Manager for Medirest at Kularoo Gardens aged care home in Forster NSW and has worked there for 3 years. He has been in the catering industry for 30 years, 20 years of which has been in aged care. 
Neal gained his industry qualifications in the UK, and was employed a both as a chef and manager in several large aged care homes before emigrating to Australia in 2004. 
He is employed by Compass Group Australia, whose expertise in the aged care sector of the business continues to grow, and is second to none.

Professor Sandra Capra has an extensive career in nutrition and dietetics, encompassing clinical, community, food service, management, research and teaching roles. She was appointed a Member of the Order of Australia in 2003 for her contribution to community health, nutrition and dietetics education. At present, she is Professor of Nutrition at the University of Queensland, and has always been actively involved in the professional associations, having served as president of the Dietitians Association of Australia as well as a member of the Board of International Confederation of Dietetic Associations.

Presentation:   Presentation 1  and Presentation 2

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Concurrent session 3c

Friday, 15 October 2010

Leadership and facilitating change

Petra Neeleman, CEO - DutchCare

Biography:
Petra Neeleman is CEO of DutchCare Ltd, a not-for-profit organisation with comprehensive residential and community care programs servicing 900 clients per week.
She is a director of Aged and Community Care Victoria and Netherlands Retirement Village in Qld. She believes that we must offer the very best care to elders even if that means challenging current systems.  Language and culture are essential ingredients in providing the whole of life care for elders and Petra has been an advocate for the provision of culturally appropriate services.

Session information:
The skills for leading change are more important than ever before.
Whether change is concerned with managing in an increasingly complex environment or developing and implementing new services and ways of supporting consumers, the ability to lead our colleagues and our organizations effectively is an increasingly significant responsibility.
This presentation will outline one organisation’s story of initiating and achieving change and innovation, and offer practical advice for conceptualizing and articulating change, for enthusing staff and for equipping and supporting their involvement within a safe (“no blame”) environment.

Presentation:  Concurrent  session

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Concurrent session 3d

Friday, 15 October 2010

Better Practice projects

Dennis Priede, Director of Clinical Services - De Paul Villa Aged Care

Biography:
Dennis has had a long and varied career as a manager, beginning with self employment, then small business, and then several multinationals.  Declined an overseas posting with IBM after achieving a 50% productivity gain, and relocated to Queensland from Victoria.  Worked as a consultant specializing in logistics with a small team helping companies solve problems associated with expansion and contraction.  Changed fields, studied nursing and won everything except the silver medal.  Went straight to community mental health, and had extra training in assessing and intervening in the aged.  Left to work in residential aged care and also conducted community home health assessments for doctors.  Since joining De Paul Villa, initiated and implemented an innovative change in the assessment, planning, intervention and monitoring process.  The results that stemmed from this earned a Better Practice Award for De Paul Villa.

Presentation:  Concurrent  session

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Kylie Jacques, Marketing and Communications Manager and Jane Meldrum, Lifestyle and Wellbeing Coordinator - Anglican Care

Biography:
Kylie is Anglican Care’s Marketing & Communications Manager, a newly created position within Anglican Care to support the organisation’s strategic direction.  Kylie is responsible for leading the development and management of communications and marketing across the organisation and is also required to implement specific marketing, communications and promotional programs as required.
Jane is Anglican Care’s Lifestyle & Wellbeing Co-ordinator, a position she has held since 2008.  Jane has worked for the organisation for 6 years and in the Aged Care industry for the last 11 years.  Jane’s role is to ensure innovation and variety in the delivery of lifestyle and wellbeing programmes across all of Anglican Care’s services, in line with best practice.  Jane is currently studying to obtain a Bachelor of Social Science and Bachelor in Health, Ageing & Community Services, to further enhance her knowledge and skills.       

Session information:
Come along and hear about Anglican Care’s journey in implementing a unique therapeutic activity into the lifestyle and wellbeing program for our dementia residents across our seven residential aged care facilities and Day Therapy Centre.  Our presentation will take delegates through the various stages of the project, including sourcing a stimulating activity, raising of funds, purchase, training of staff, implementation and set up of an associated research program surrounding this exciting new innovation.  We will share practical steps on how other providers could undertake a similar initiative including the challenges we faced and the ultimate rewards/benefits for our residents, staff, volunteers and family members. 

Presentation:  Concurrent  session

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Concurrent session 4a

Friday, 15 October 2010

EBPRAC – Pain management project

Professor Stephen Gibson, Deputy Director – National Ageing Research Institute; and Helen Holloway, Clinical Nurse Specialist – St Paul de Chartres RACF

Biographies:
Prof. Stephen Gibson has been involved in clinical pain research for almost 20 years, starting as a post doctoral fellow in the Department of Medicine, University of Melbourne, through to his present position as Deputy Director of the National Ageing Research Institute (NARI). He is also the Director of research at the Caulfield Pain Management and Research Centre and holds Honorary Associate Professorial appointments with the University of Melbourne, Monash University and LaTrobe University.

He is a registered psychologist and remains active in clinical practice through involvement with multidisciplinary pain management clinics in the Melbourne and Bayside Health networks. A/Prof Gibson has been the principal chief investigator on funding grants from the Arthritis Foundation, VicHealth as well as continuing project grant support from the NHMRC since 1994. He has published more than 80 peer-reviewed papers in journals of high repute and has been an author of several invited book chapters in recent publications on pain and its management.

He is on the editorial board and/or a consultant referee for several pain, ageing and psychology journals.

Helen Holloway is a RN with 15 years experience in Critical Care and 10 years experience in education, training in aged care. In the aged care sector Helen has worked as a Clinical Nurse Specialist (Pain), Educator, Quality Manager and in the last 18 months has directed these skills to pain assessment and management of the elderly.

Helen is currently employed at St Paul de Charters in Boronia Heights, Queensland as a CNS in Pain Management and Educator.
Helen is also completing a Masters in Pain Management, with support from a grant from the RCNA.

Presentations:  Presentation 1,  Presentation 2,  Presentation 3

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Concurrent session 4b

Friday, 15 October 2010

Effective resident
assessment

Ruth Baxter, Director - Save Management

Biography:
An aged care career spanning 15 years has brought many and varied experiences, including clinical care, management responsibilities, research, consulting and leadership. A creative streak and passion for improvement has led to the re-engineering of numerous processes and clearing a path through the maze of regulations in a positive and non-reactive way. Like many nurses, she has viewed Australia’s documentation processes with cynicism and dismay until finding a method that was professional, efficient and complete. Never afraid to be doing something different when it makes inherent sense, she is now pioneering a very different clinical assessment system.

Session information:
Ruth will present as case studies, the journey undertaken by two homes that have seeked to improve the system and processes used for resident assessment. What began as research to develop or find an effective, efficient and valid method of assessment led to the implementation of internationally recognised assessment tools at these homes. Now well entrenched and adopted by staff, this presentation will outline the benefits experienced so far and the impact on staff performance, decision making, and quality of resident care. Those who seek an effective and simple method to plan care and measure quality outcomes for residents will enjoy this story of discovery.

Presentation:  Concurrent  session

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Suzanne Groves-Donaldson, Aged Care Skin and Wound Consultant

Biography:
Suzanne's interest in skin care and wounds evolved from working within the Acute Care sector and Aged Care.  She is currently branching into a specialised area of maintainence of the integument system and wound consultancy that provides simple strategies and that can be implemented into all sectors.  Eventually Suzanne would like to oversee the production of a specific skin care line that is targeted towards Aged Care facilities that is cost effective and provides optimal levels of skin care.

Session information:
This presentation is about raising awareness to care providers within the Aged Care sector.  Too often do we continue using products that are harmful to ageing skin.  We become regimented in our hygiene practices without "using our brains before we bubble". We need to think more and question the manufacturers and the message that they send across to us.
It is the opportunity to spread the word of "over cleaning", to change our habits in skin care and network with other professionals.

Presentation:  Concurrent  session

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Concurrent session 4c

Friday, 15 October 2010

Continuing education

Catherine Devereux, Manager, Enhancing Practice Program - Council on the Ageing Victoria

Biography and session information:
The Enhancing Practice Team comprises four experienced facilitators who are passionate about promoting person centred practice and high quality aged care.  Each has 20 or more years experience working in public sector health, community services and education.  Qualifications of the team are all at Masters level spanning the discipline areas of allied health, applied science, health services management and education.  The Enhancing Practice Program developed through collaboration between a public health service (Northern Health in Melbourne - 3 team members) and a consumer advocacy group (Council on the Ageing Victoria - 1 team member).  This program has been successfully implemented in public sector and not-for-profit acute, sub-acute, community and residential aged care settings over the past five years.  Catherine Devereux is representing the team today.

Presentation:  Concurrent  session

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Susan Younger, Director of Care and Samantha Gillick, Lifestyle Manager - Eden in Lynbrook

Biography:
Susan Younger is Registered Nurse Division 1 with over 30 years nursing experience. Susan has worked in Australia and the UK in a variety of roles as diverse as acute care, midwifery, maternal and child health, community and palliative care aged care and disability. Over the last 11 years she has worked in senior roles within aged care and has a passion for making aged care a better place now and for the baby boomers (of which she is one) of the future one!
Samantha Gillick has over 15 years experience within the aged care setting. Her qualifications are in aged care and Lifestyle. She has been an active member of her local DT association  Samantha is an dementia care mapper and has worked with Susan in fine tuning the student program in two other facilities over the last 11 years

Session information:
Attraction and retention of staff is often a major issue and cost to aged care facilities. An aged care facilty decided to utilise the situation of RTO's and student requests for clinical placements into a positive outcome for all- residents , current staff, student, facility, RTO and the aged care industry by creating a program where they could apply their knowledge into practice within a setting where person centered care was actually practised.

Presentation:  Concurrent  session

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Carolyn Moir, Care Improvement Manager – Baptist Community Services

Biography:
Carolyn has worked for Baptist Community Services for over 10 years in a variety of roles including Care Manager, RTO Education Coordinator for Certificate 5 in Aged Care Work course (winner of DET training initiative award 2005). Regional Education and CI Manager. She is a triple certificate RN, Bachelor Nursing Science, Master of Nursing and Master of Adult Education. She is currently Care Improvement Manager for BCS Sydney Region.

Presentation:  Concurrent  session

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Concurrent session 4d

Friday, 15 October 2010

Governance

Jane Boag, Executive Manager Residential Services - Benetas

Biography:
Jane Boag joined Benetas in January 2010 as Executive Manager Residential Services from her position as Manager, Clinical Care and Government Relations at Australian Unity. She has a background as an occupational therapist and holds a post graduate diploma in Community Health. Many years working for various public and not-for-profit hospital roles arms her with valuable experience, as does considerable time with the Transport Accident Commission.
Her professional career is augmented by her work as President of the Whitehorse Community Health Service in Box Hill over the past decade, and also as the Chair of the Committee of Management for The Australian Children’s Choir.

Jane is proud to be an Executive in an award-winning organisation. In 2010 Benetas has been awarded an Employer of Choice for Women citation by the Federal Government’s Equal Opportunity for Women in the Workplace Agency (EOWA) for the fifth year; recognised as a 2010 Fair and Flexible Employer by the Victorian Government’s Working Families Council; won Aged and Community Care Victoria‘s 2010 Media Award for promoting issues affecting older people; and was awarded the ‘Number One’ leading aged care organisation in Australia by INsite magazine, the aged care industry newspaper.

Session information:
Ask yourself, does my organisation know the major clinical risks we need to manage and if so how can we demonstrate that we are managing these risks effectively?
In 2006, Benetas rated the risk of non-compliance in its residential facilities as “low” on the organisation’s risk register based on previous history and performance. This view was shattered when two of its residential facilities were found non-compliant the following year. Benetas responded decisively with a significant investment in systems and processes, staff education and leadership to ensure that we strengthened our approach to quality and risk management. However, how could we be sure our performance was better?
Benetas decided to commission an independent clinical governance review to assess our performance and develop a scorecard of measures for clinical governance.Jane Boag joined Benetas in January 2010 as Executive Manager Residential Services from her position as Manager, Clinical Care and Government Relations at Australian Unity. She has a background as an occupational therapist and holds a post graduate diploma in Community Health. Many years working for various public and not-for-profit hospital roles arms her with valuable experience, as does considerable time with the Transport Accident Commission.
Her professional career is augmented by her work as President of the Whitehorse Community Health Service in Box Hill over the past decade, and also as the Chair of the Committee of Management for The Australian Children’s Choir.

Presentation:  Concurrent  session

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Michael Goldsworthy, Principal Consultant - Australian Strategic Services Pty Ltd

Biography:
Michael Goldsworthy is widely known throughout the Aged & Community Services Industry for assisting boards, chief executive officers & senior management teams in strategic planning, performance management, governance, mergers, risk management, organisational development and ideas and innovation tours and workshops.  Working in a framework of change management, strategic planning and project management, Michael has worked with over 5,000 Community Businesses (Not For Profits) throughout Australia. As his clients can attest, his unique analogies, models, tools and templates provide a powerful approach to recognising the past, understanding the present and creating the future. His many case studies and a national network of clients who are willing to assist other organisations provide additional benefit and value.  Michael has a profound understanding, practical experience and proven track record in assisting leadership groups (boards, chief executive officers and senior management teams) address the challenges and opportunities of growing and developing their aged & community care organisation.  Over the last twenty years Michael has regularly presented at a wide variety of international, national and state conferences and seminars. He is well known for his unique, graphic models, clarity of thought and his sequential and practical presentations.

Session information:  Developing An Effective Working Relationship With Your Governing Body; Common Challenges, Practical Solutions
Whilst the framework and principles of governance are increasingly well understood by boards and chief executive officers of aged care organisations, the practical implications for some CEOs/DONs remains a challenge.This presentation is squarely focused on identifying and discussing the common challenges faced by CEOs/DONs and the practical solutions to these challenges, and is the second part of a three part session which includes Sharon McGowan, Benetas “Clinical governance and its role in monitoring quality of care” and an interactive session facilitated by Sandra Hills, Chief Executive Officer of Benetas.
Attendees at this presentation will leave with a clear understanding of:

• the typical challenges and practical solutions
• several tools/techniques that could be used
• other participants issues, ideas and solutions

Presentation:   Concurrent  session

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