Assessor handbooks and resources

Accreditation Agency tools

We have produced various tools that support accreditation and are used by our quality assessors. If you wish to obtain copies of the assessor resources, you may wish to consider placing an order for hard copies. Click here to obtain an order form (330kb) to purchase a professionally printed and bound copy.

What are the Assessment modules?
Assessment modules are an adjunct to the Results and processes guide. They are a tool to assist assessors to focus on the key systems and processes of  homes that ensure the provision of quality care and services for residents. They too can be used by the homes to assess their own systems.

STOP! This document is a large document and may take some time to download. Click here to obtain an order form (330kb) to purchase a professionally printed and bound copy.

Back to top

What is the Assessor handbook?
The Assessor handbook provides information to assessors and homes on our audit methodology. It includes information on the context and objectives of assessments, principles underlying assessment activity, methodologies and techniques to be applied in assessing and guidelines for reaching conclusions and recommendations from assessments.

STOP! This document is a large document and may take some time to download. Click here to obtain an order form (330kb) to purchase a professionally printed and bound copy.

What is the Report writing handbook?
The Report writing handbook has been developed to guide assessors in writing reports for the Aged Care Standards and Accreditation Agency Ltd (the Accreditation Agency).

The handbook covers requirements for different types of Accreditation Agency reports. It is intended to be read in conjunction with the Assessor handbook, Results and processes guide, Assessment modules and Style guide for assessors. These can be accessed from this webpage.

The handbook has improved readability and will provide a definitive guide that is portable, simple to use and is a central reference for all things related to report writing.

STOP! This document is a large document and may take some time to download. Click here to obtain an order form (330kb) to purchase a professionally printed and bound copy.

Back to top

What are the Entry and exit meeting agenda?
The Entry and exit meeting agenda are used as guides during all entry and exit meetings. More detailed information is in the Assessor handbook.

Back to top

What is the Results and processes guide?
The Results and processes guide is used to assist assessors and residential aged care homes in identifying and considering results and processes for expected outcomes in order to assess compliance with the Accreditation Standards.

STOP! This document is a large document and may take some time to download. Click here to obtain an order form (330kb) to purchase a professionally printed and bound copy.

There is also a Results and processes app you can download on iTunes and Google Play!

Back to top

Assessment contact reporting statements:
We use a set of reporting tools for assessment contacts that contain statements that reflect our results and processes guide. These reporting tools have been designed to support accurate assessment of individual expected outcomes during assessment contacts and to reflect our audit methodology. The report writing handbook gives further information. Below is a listing of our reporting statements for each expected outcome.

Continuous improvement report statements 1.1, 2.1, 3.1 and 4.1 (110KB)
Regulatory compliance report statements 1.2, 2.2, 3.2 and 4.2 (109 KB)
Education and staff development report statements 1.3, 2.3, 3.3 and 4.3 (109KB)
Standard 1 Standard 2 Standard 3 Standard 4
1.4 Comments and complaints (109KB) 2.4 Clinical care (109KB) 3.4 Emotional support (108KB) 4.4 Living environment (112KB)
1.5 Planning and leadership (103KB) 2.5 Specialised nursing care needs (108KB) 3.5 Independence (112KB) 4.5 Occupational health and safety (108KB)
1.6 Human resource management (109KB) 2.6 Other health and related services (60KB) 3.6 Privacy and dignity (108KB) 4.6 Fire, security and other emergencies (108KB)
1.7 Inventory and equipment (107KB) 2.7 Medication management (112KB) 3.7 Leisure interests and activities (109KB) 4.7 Infection control (112KB)
1.8 Information systems (108KB) 2.8 Pain management (109KB) 3.8 Cultural and spiritual life (109KB) 4.8 Catering, cleaning and laundry services (109KB)
1.9 External services (107KB) 2.9 Palliative care (109KB) 3.9 Choice and decision making (60KB)  
  2.10 Nutrition and hydration (112KB) 3.10 Resident security of tenure and responsibilities (107KB)
2.11 Skin care (109KB)  
2.12 Continence management (108KB)
2.13 Behavioural management (68KB)
2.14 Mobility, dexterity and rehabilitation (110KB)
2.15 Oral and dental care (109KB)
2.16 Sensory loss (108KB)
2.17 Sleep (107KB)



What is the Style guide for assessors?
The Style guide for assessors provides information on our standardised approach to compiling documents. This ensures reports and other documents are written and presented in a consistent manner, and language makes sense to the public. Click here to download your copy or obtain a copy by contacting your local Accreditation Agency office.

Back to top

Pocket guide
The Pocket guide to the Accreditation Standards is designed to serve as a convenient and accessible prompt relating to the 44 expected outcomes. This guide lists each expected outcome as it is written in the legislation, followed by a summary from the Results and processes guide. The summary identifies the 'focus' of the outcome and the practical 'results' to look for in relation to each expected outcome.

Copies of the Pocket guide to the Accreditation Standards are available from us for $10 each.

Please send the order form (330kb) with a cheque, money order or credit card details.

Back to top

Noticeboard poster
The unannounced noticeboard poster is provided at all unannounced visits to inform residents of the visit. Notice board poster for unannounced visits (136kb)

Back to top