Privacy and confidentiality

Information about a home

All information supplied to us is treated confidentially and is used only for the purpose of accreditation and our other responsibilities of the as outlined in the Aged Care Act 1997 and Accreditation Grant Principles 2011. This means specific information about a residential aged care home is not discussed with other homes or members of the public without permission.

We publish information in accordance with the Accreditation Grant Principles 2011 and the Aged Care Act 1997.

Information provided by residents or their representatives
The privacy and confidentiality of residents are upheld at all times, for example:

  • the home and the approved provider are not informed orally or in writing of the names of residents or representatives interviewed by the team
  • interview records are not left in view of anyone at the home
  • the reports prepared at the end of each visit do not disclose the identities of residents or their representatives interviewed.

Information provided by staff
Staff at a home may request anonymity and in that case we must not identify them to the approved provider.

The only situation where we would disclose the name or position of a staff member to whom we had promised anonymity would be if we had to report risk to a resident or residents and needed to refer to that person in doing so. If that were to happen, the assessment team is required to tell the person that their identity may be disclosed.

Anyone may contact the Accreditation Agency or assessors separately from the formal assessment in a manner which protects their identity.

All information provided is verified by the assessment team through other sources such as additional interviews with staff and residents, document review, and observation.