Re-accreditation audits

What is a re-accreditation audit?
A re-accreditation audit is a process whereby one of our teams assesses the quality of care and services provided by a home that has applied for re-accreditation.

What is the process for a re-accreditation audit?
A brief summary of the process is as follows:

1.   the approved provider submits an application for re-accreditation

2.   a re-accreditation audit is conducted by the assessment team in relation to the Accreditation Standards

3.   the assessment team writes a report of its findings and submits it to the Accreditation Agency

4.   a decision-maker, separate from the team, makes a decision

5.   the approved provider is informed of the decision

6.   the Department of Health and Ageing is informed

7.   an accreditation certificate is issued

8.   the decision and report are published on the Accreditation Agency’s website

9.   if the home meets less than 44 out of 44 expected outcomes, it submits a revised plan for continuous improvement.

It is the approved provider's responsibilty to demonstrate the home’s performance against the Accreditation Standards.
 

How are residents involved in accreditation?
The approved provider must inform residents and their representatives about a re-accreditation audit at least 21 days in advance. The Accreditation Agency provides a poster that must be prominently displayed in the home, and a letter to be sent to the residents and their representatives. These are available in 20 community languages; homes must use the words that the Accreditation Agency supplies:

Language

 Translations

English

Letter to residents advising of visit

Noticeboard poster

Arabic

Letter to residents advising of visit

Noticeboard poster

Chinese

Letter to residents advising of visit

Noticeboard poster

Croatian

Letter to residents advising of visit

Noticeboard poster

Dutch

Letter to residents advising of visit

Noticeboard poster

French

Letter to residents advising of visit

Noticeboard poster

German

Letter to residents advising of visit

Noticeboard poster

Greek

Letter to residents advising of visit

Noticeboard poster

Hungarian

Letter to residents advising of visit

Noticeboard poster

Italian

Letter to residents advising of visit

Noticeboard poster

Korean

Letter to residents advising of visit

Noticeboard poster

Macedonian

Letter to residents advising of visit

Noticeboard poster

Maltese

Letter to residents advising of visit

Noticeboard poster

Polish

Letter to residents advising of visit

Noticeboard poster

Portuguese

Letter to residents advising of visit

Noticeboard poster

Russian

Letter to residents advising of visit

Noticeboard poster

Serbian

Letter to residents advising of visit

Noticeboard poster

Spanish

Letter to residents advising of visit

Noticeboard poster

Tagalog_Filipino

Letter to residents advising of visit

Noticeboard poster

Turkish

Letter to residents advising of visit

Noticeboard poster

Vietnamese

Letter to residents advising of visit

Noticeboard poster

The assessment team interviews at least 10 per cent of residents or their representatives during a re-accreditation audit.

Homes are encouraged to tell residents and representatives about the results of a re-accreditation audit, including information on any failure to meet the Accreditation Standards, serious risk and any sanctions imposed by the Department of Health and Ageing.

Can the decision be reconsidered?
The approved provider is entitled to seek reconsideration – by a different Accreditation Agency decision-maker – of a decision not to accredit the home, or of a decision about the accreditation period.

If the second decision-maker confirms the original decision, the approved provider can appeal to the Administrative Appeals Tribunal for a review.

What information is publicly available?
Re-accreditation audit decisions and reports are available using the Reports on homes search on the top right hand side of this page.

Reports on Homes
Use the Reports on homes search on the top right hand side of this page to find the latest reports on a home.