Executive management

Mark Brandon

Mark Brandon, Chief Executive Officer

  • Chief Executive Officer from November 2002.
  • Formerly conducted management consultancy business.
  • Former National Operations Manager with Medibank Private.
  • Former senior executive with the Health Insurance Commission.
  • Associate Fellow of Australian College of Health Service Management.
  • Fellow Australian Institute of Management.
  • Member Australian Institute of Company Directors.
  • Member University of Notre Dame Australia, School of Business Advisory Board.
  • Vice-chair, ISQua International Accreditation Federation Council.
  • Former board member of the Australian Centre for Evidence Based Aged Care.
Elizabeth Pringle

Elizabeth Pringle, General Manager Operations

  • Former General Manager Education.
  • Former Learning and Development Manager with the Aged and Community Services Association of NSW and ACT.
  • Formerly consulted in education and training in a range of industries.
  • International ISQua surveyor.

Masters of Arts (Ageing and Pastoral Studies), MBA and Master of Adult Education.

Ross Bushrod

Ross Bushrod, General Manager Accreditation

  • Former General Manager Operations.
  • Former State Manager, NSW/ACT.
  • Former Director, Industry Planning and Quality Assurance with the NSW Department of Training and Education Co-ordination (1996-98).
  • Former Director, Vocational Training Services with the Department of Industrial Relations, Employment, Training and Further Education (1990-96).
  • Former Chief Executive Officer, Building and Construction Industry Long Service Payments Corporation.
  • Former Director, Planning and Research, Department of Industrial Relations.

MBA and Bachelor of Commerce (Applied  Psychology).


Chris Falvey

Chris Falvey, General Manager Corporate Affairs and Human Resources

  • Previously conducted strategic advisory services consultancy providing advice on reputation management, crisis management and stakeholder programs.
  • Former Director Corporate Affairs, Sydney Airport Corporation Ltd.
  • Former Manager Government and Industry Relations Ansett Australia.
  • Former Chief of Staff to Federal Transport and Regional Services Minister.
  • Background in journalism and corporate affairs.
Ann Wunsch General Manager Education

Ann Wunsch, General Manager Education

  • Former State Manager, NSW/ACT appointed in 2007. Formerly Assessment Manager.
  • Former roles in NSW Health and the Community Services Commission and held senior management positions in non-government organisations providing care to people with disabilities.
  • Current member of the NSW Administrative Decisions Tribunal.

BA (Psychology).

Tom (ST) Lee, General Manager - IT Services

  • Former Accreditation Agency’s Chief Information Officer (CIO)
  • Former Accreditation Agency’s Program Manager
  • Former IT consulting business
  • Former IT consultant in business analysis and project management across various industries within both public and private sectors
  • Certified PRINCE2 Practitioner in project management
  • Certified MSP (Managing Successful Program) Practitioner in program management

MBA and Bachelor of Science (Computer Science)

Rex Shaw

Rex Shaw, Chief Financial Officer and Company Secretary

  • Former Accreditation Agency's Finance Manager.
  • Nine years at Commonwealth Bank of Australia in various management roles.
  • Finance and accounting consultancy roles to a wide range of businesses.
  • Financial Controller in a number of medium sized companies.
  • Former Professional Development Manager, Audit Manager and other roles over nine years at KPMG Peat Marwick.

Chartered Accountant, MBA and Bachelor of Commerce.

Maureen Douglas-Holland, Queensland office

  • Appointed State Manager, Queensland October 2013.
  • 10 years as Assessment Manager Queensland.
  • Commenced in the Accreditation Agency in 1999 as Aged Care Quality Assessor.
  • Experience working in residential aged care and community care services in both clinical specialist and education disciplines.

Master Health Science (Gerontology), Bachelor of Nursing, Bachelor of Social Work

Paul Richards

Paul Richards, Western Australia office

  • Appointed State Manager in October 2003.
  • Regional Manager, Commonwealth Rehabilitation Service  Australia 1998-2003.
  • State Manager, WA, Comcare 1995-1997.
  • OHS Adviser and Employee Relations Manager, Australian Taxation Office, 1994-1998.

MBA, Post-graduate Diploma in Organisational Psychology.

Tracey Clerke

Tracey Clerke, New South Wales/ACT office

  • Appointed State Manager, NSW/ACT in December 2011.
  • Joined the Accreditation Agency in 1998 and has held several positions including operations co-ordinator, quality assessor and Assessment Manager.
  • Previous roles in quality management and accreditation in a private psychiatric hospital. 

Diploma in Management.

Nancy Morelli

Nancy Morelli, South Australia/Northern Territory office

  • Appointed State Manager, SA/NT in March 2008.
  • Joined the Accreditation Agency in 2000 and held the positions of Assessment Manager and Quality Assessor.
  • Commenced with the Aged Care Industry in 1996 as director of nursing of a small private nursing home and then as residential care manager for a large not for profit aged care provider.
  • Prior management and clinical roles in acute care health.
  • International ISQua surveyor

Bachelor of Management.

Catherine Rosenbrock

Catherine Rosenbrock, Victoria/Tasmania Office

  • Appointed State Manager, Victoria/Tasmania in July 2012.
  • Former Manager, Family, Community and Financial Management Programs (VICTAS State Office) within the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA).
  • Former General Manager, Human Resources and External Relations at the Australian Institute of Family Studies.

Master of Public Policy and Bachelor of Economics.