Resources

Administrative Appeals Tribunal
The Administrative Appeals Tribunal (AAT) provides independent review of a wide range of administrative decisions made by the Australian government and some non-government bodies. This includes decisions made by the Aged Care Standards and Accreditation Agency Ltd.  

Aged & Community Services Australia (National) 
Aged & Community Services New South Wales/Australian Capital Territory 
Aged Care Queensland 
Aged & Community Services South Australia and Northern Territory 
Aged & Community Services Tasmania 
Aged & Community Care Victoria
Aged & Community Services Western Australia  
Aged & Community Services Australia (ACSA) is an industry peak body and these websites provide various information on aged care including through fact sheets, as well as links to other relevant websites.

Aged Care Association Australia (National) 
Aged & Community Care Victoria
Aged Care Association Australia – New South Wales 
Aged Care Association Australia – South Australia 
Aged Care Association Queensland 
Aged Care Association Australia (ACAA) is an industry peak body and these websites provide various information on aged care included through the organisation’s newsletter, as well as links to other relevant websites. 

Aged Care Australia
Aged Care Australia provides the community with access to government and non-government information and services. It includes comprehensive information about aged care accommodation, community care services, support for carers and important health issues. It also includes a link to the Agency’s published reports on homes.

AgedCareCOnNECT
This site consists of a collection of online evidence based resources to staff and others involved in the care of older Australians to deliver high quality care and to pursue better practice.

Ageing Research On-Line 
This Commonwealth website provides access to various aged care research publications.

AGREE Collaboration
The AGREE (Appraisal of Guidelines Research and Evaluation) Collaboration, partly funded by the European Union, is an international collaboration of researchers and policy makers who work together to improve the quality and effectiveness of clinical practice guidelines by establishing a shared framework for their development, reporting and assessment. The site contains useful information including the AGREE Guidelines for evaluating research.

Australasian Journal on Ageing 
March 2004 to present published by Blackwell.

Australian Association of Gerontology 
This website provides information on aged care for instance through the association’s newsletters. It also provides links to universities with gerontology programs.

Australian Bureau of Statistics
The Australian Bureau of Statistics is Australia’s official statistical organisation and collects, compiles, analyses and disseminates a wide range of statistics.

Australian College of Health Service Executives (ACHSE) 
This website provides links to the organisation’s library which contains a broad range of health and aged care resources, and presents various education courses on offer.

Australian Council of Social Service (ACOSS) 
Australian Capital Territory Council of Social Service (ACTCOSS) 
New South Wales Council of Social Service (NCOSS) 
Queensland Council of Social Service (QCOSS) 
South Australian Council of Social Service (SACOSS) 
Tasmanian Council of Social Service (TCOSS) 
Victorian Council of Social Service (VCOSS) 
Western Australia Council of Social Service (WACOSS) 
These websites provide information on various social issues, including those relating to health and aged care.

Australian Government 
This website provides information on the Australian government in general, as well as links to other government sites.

Australian Institute of Health and Welfare 
The Australian Institute of Health and Welfare (AIHW) is Australia's national agency for health and welfare statistics and information.

Australian Policy Online 
This site acts as an online gateway for Australian research in public policy. The site provides direct links to research from a variety of centres and institutes around Australia, giving researchers, journalists, librarians, students and others access to the most up-to-date research and analysis in a broad range of policy areas.

Centrelink 
This is the website of Centrelink, located in the Commonwealth Department of Family and Community Services. The website includes information on people who can help older people, such as social workers, relevant payments and a wide range of publications as well as questions and answers about Centrelink services.

Commission for Social Care Inspection (UK)
The Commission for Social Care Inspection registers, inspects and reports on social care services in England. These services include those which provide residential aged care.

Commonwealth Department of Families, Housing, Community Services and Indigenous Affairs 
This website provides information under "support for the aged" with a number of on-line publications on topics such as housing choices and investment options for older people.

Commonwealth Department of Health and Ageing 
This website includes a range of on-line publications about aged care, including a set of aged care information sheets click here. This site provides resources relating to expected outcomes across all four Accreditation Standards.

Councils on the Ageing (COTA) 
This website provides various resources including links, publications and journals in aged care.  It contains links to state and territory COTAs.

Council of Australian Governments (COAG)
The Council of Australian Governments (COAG) is the peak intergovernmental forum in Australia and comprises the Prime Minister, State Premiers, Territory Chief Ministers and the President of the Australian Local Government Association. The role of COAG is to initiate, develop and monitor the implementation of policy reforms that are of national significance.

Department of Ageing, Disability and Home Care (New South Wales)
This websites provides information on aged care issues and state policies.

Department of Health (Australian Capital Territory)
This website provides various information on health issues (including infection control and food safety) and includes information relating to aged care.

Department of Health (New South Wales) 
This websites provides various information on health issues (including infection control) and includes information relating to aged care.

Department of Health (Queensland) 
This website provides various information on health issues (including infection control and food safety) including those relating to aged care.

Department of Health (South Australia) 
This website provides various information on health issues (including infection control) and includes information relating to aged care.

Department of Health (Victoria) 
This website provides various information on health issues (including infection control and food safety) and includes information relating to aged care.

Department of Health (Western Australia) 
This website provides various information on health issues (including infection control and food safety) and includes information relating to aged care.

Department of Health and Community Services (Northern Territory) 
This website provides various information on health issues (including infection control and food safety) and includes information relating to aged care.

Department of Health and Human Services (Tasmania) 
This website provides various information on health issues (including infection control and food safety) and includes information relating to aged care.

Department of Human Services (Victoria) 
This website provides a variety of downloads and links for information on aged care.

Dictonary.com
This site contains online dictionaries and thesauruses.

The Gerontologist 
Multidisciplinary perspective on human aging through the publication of research and analysis in gerontology, including social policy, program development, and service delivery.

Growth House
Growth House, Inc. is an international gateway to resources for life-threatening illness and end of life care. Growth House sponsors the Inter-Institutional Collaborating Network on End-of-life Care (IICN) which internationally links major organisations.

HealthInsite 
HealthInsite is a Commonwealth government initiative which provides links to other government websites on a range of issues, including those relating specifically to aged care, multiculturalism, privacy and confidentiality, and specific illnesses.

Human Rights and Equal Opportunity Commission
The commission conducts education, investigation and attempted resolution of complaints about breaches of human rights and anti-discrimination legislation. It contains resources relating to various forms of discrimination including aged discrimination, as well as information on criminal record checks.

Institute for Health Care Improvement 
Information on Institute of Healthcare Improvement (IHI) website regarding improving care during later life stages. 

National Ageing Research Institute
This website contains a list of publications on various issues affecting older Australians.

National Institute on Aging (US) 
This website provides various publications and information on a wide of range of issues relating to aged care.

National Public Health Partnership 
The National Public Health Partnership, under the auspice of the Australian Health Ministers’ Advisory Council, provides a multilateral inter-governmental framework between the Commonwealth and State/Territory Health Authorities to protect and improve the health of Australians. This site contains publications including national plans relevant to health and aged care.

National Seniors 
The official website of National seniors which is a non-profit organisation with over 190,000 members aged 50 and over nationally.

National Seniors Productive Ageing Centre (NSPAC)
National Seniors Productive Ageing Centre (NSPAC) was established in partnership with DoHA and the University of the Sunshine Coast. It provides information on productive ageing through reports, presentations and reserach papers. 

OECD 
The Organisation for Economic Cooperation and Development has various information on health and social issues including reports and research.

Royal College of Nursing Australia 
This website provides links to nursing registration boards’ websites.

Travelmate
This site provides information on Australian roads including accidents and road works.

Ultralingua Online Dictionary
This website contains information on English grammar usage.

United Nations Program on Ageing 
The United Nations program on ageing supports the implementation of the International Plan of Action on Ageing to build capacity in responding to issues as a result of an ageing population and associated developmental implications.

University of Southern Queensland Australia E-Prints 
This website provides access to research papers and other materials on a range of topics including those relating to management and health care.

Where Is 
This websites assists in providing directions, maps and travel distances.

WHO 
The World Health Organisation has been involved in a worldwide project to promote age-friendly primary health care, the prevention of elder abuse and teaching geriatrics in medical education.


Standard One:  Management Systems, Staffing and Organisational Development

Australasian Legal Information Institute 
This website provides links to state and federal legislation, and court and tribunal cases.

Australian Commission on Safety and Quality in Aged Care 
The Australian Commission on Safety and Quality in Aged Care, aimed at achieving safe, effective and responsive care for consumers, is replacing the Australian Council for Safety and Quality in Health Care, however still provides a link to this former organisation which contains various publications and fact sheets on safety and quality in health and aged care settings.

Australian Human Resources Institute
This website provides some information on current human resource management issues.

ComLaw
ComLaw is a website maintained by the Commonwealth Department of the Attorney-General and provides information on federal legislation.

Cutler Hughes and Harris 
This website contains information on recent changes and rulings relating to health care (including aged care).

Education Development Centre Inc. 
Innovations in End of Life Care is a bimonthly, online journal that features peer-reviewed promising practices in end-of-life care. It is a project of the Last Acts Task Force on Institutional Innovation.

Elder Law Review 
The Review publishes articles about legal issues relating to seniors in all areas of law, including wills, powers of attorney, substitute decision-making, guardianship, discrimination, accommodation, contracts, financial management, retirement income, taxation and property.

Institute of Public Administration Australia
This website provides links to its state divisions which have various resources on administration and governance issues such as on health care and human resource management.

International Journal for Quality in Health Care 
Internationally peer-reviewed journal related to quality and safety in health care.

Law Access Online
LawAccess Online is a free government service that provides legal information and advice in relation to New South Wales legal matters.

Lawlex 
This website provides links to state and federal legislation, as well as other information on legal issues. 

Lawlink 
Lawlink is an online government portal website to law and justice agencies and services in New South Wales.

Managing Effective Risk Response: an Ecological Approach (MERREA)
This website contains a glossary of risk management terminology.

National Training Information Service (NTIS)
This site provides a database on vocational education and training in Australia. NTIS is the official national register of information on traning packages, qualifications, courses, units of competency and registered training organisations.

Participate in Health 
This website contains articles on various health care programs including those relating to quality management systems and education programs.

Quality & Safety in Health Care 
An international peer review journal for health professionals in quality improvement and patient safety.

Quality Improvement Council 
The Quality Improvement Council is a non-profit organisation which promotes continuous improvement in health and community organisations. Information on the website includes publications on quality models.

Research and Practice in Human Resource Management Journal 
Research and Practice in Human Resource Management is an international journal containing articles relating to a broad range of human resource management issues, including in relation to aged care settings.

Rural Health Education Foundation
The Rural Health Education Foundation is a non-government, not-for-profit organisation that provides an education and information ‘lifeline’ to rural and remote health professionals. Health topics include information directly relevant to aged care.

SCALEplus 
SCALEplus is a website maintained by the Commonwealth Department of the Attorney-General and provides information on federal legislation.

TAFE New South Wales
TAFE Northern Territory
TAFE Queensland
TAFE Tasmania
TAFE Victoria
TAFE South Australia
TAFE Western Australia 
These websites provide information on TAFE courses in each state and territory.


Standard Two:  Health and Personal Care

Australian Dental Association
The Australian Dental Association aims to encourage the health of the public and to promote dentistry. This site contains dental health information and links to journals.

Australian Rural Nurses and Midwives
This website has information on rural nursing, including in relation to aged care. There is also information on a falls prevention project and education sessions on various health topics.

Arthritis Australia 
This website provides information on arthritis including various forms of therapy. 

Alzheimer’s Australia 
This website provides information on a range of issues relevant to health and personal care for residents with Alzheimer’s Disease.

Australian Association of Occupational Therapists 
This website provides information on occupational therapy including in relation to aged care.

Australian Association of Social Workers 
This website provides information on advocacy, the association’s policy statements and publications.

Australian General Practice Network 
This website provides information about issues relating to general practitioners and includes some discussion of programs and issues in aged care.

Australian Drug Information Network
The Australian Drug Information Network (ADIN) provides a central point of access to quality Internet-based alcohol and drug information provided by prominent organisations in Australia and Internationally.

Australian Medical Association 
This website provides resources, publications and policy statements on a range of issues including those relating to aged care.

Australian Nursing Federation 
These websites provide links to various nursing associations which include resources, publications, and policy statements.

Australian Pain Society 
The Australian Pain Society’s 2005 guidelines on Pain in Residential Aged Care Facilities is available for download providing comprehensive information on identification, assessment and response strategies for pain management. The document also contains a list of useful websites and further references to pain management guidelines.

Australian Physiotherapy Association 
This website provides a link to the Australian Journal of Physiotherapy.

Australian Podiatry Council 
This website provides various information and resources on foot care including in relation to aged care.

Australian Psychological Society 
This website provides some information on psychologists.

Australian Resource Centre for Health Care Innovations (ARCHI)
Australian Resource Centre for Health Care Innovations aims to support and increase the implementation of effective and quality innovations in clinical care. The site contains various links on health care issues including in relation to clinical care, health administration and workforce.

Better Health Channel
This website is from the Victorian government and contains information on health and personal care including fact sheets and a medical dictionary.

Biomed Central
This website provides links to various topic-specific journals relating to areas in health and personal care.

Bladder and Bowel Website
This website is an initiative of the National Continence Management Strategy, supervised by the Department of Health and Ageing. The site contains useful information on bladder and bowel health care, as well as links to other websites. 

Cancer Council Australia
This website provides information on various cancers and includes publications, guidelines and information on policy. 

CareSearch
This website contains information for palliative care clinical practitioners, researchers and educators and includes abstracts from proceedings of scientific meetings, government reports, theses and treatises related to palliative care from Australian universities and refereed journal articles not catalogued on general medical databases. It also contains models of service provision and outcome measures.

Centre for Education and Research on Ageing (CERA)
CERA, part of the University of Sydney, provides resources and links on health care issues relating to ageing in order to improve the health and quality of life of older people.

The Cochrane Library
This website provides a comprehensive collection of health care databases as well as outcomes of research reviews on health care interventions and methodology of research trials.

Complementary Health Care Council of Australia
This website provides information on some complementary therapies.

Continence Foundation of Australia
Information page from the Continence Foundation of Australia on the link between poor bladder or bowel control and depression.

Deafness Forum
The Deafness Forum is the peak body for deafness in Australia. This website provides information on deafness as well as links to other useful websites. 

Diabetes Australia 
This website provides information, research and resources on diabetes.

Dietitians Association of Australia 
This website provides information about nutrition including information on aged care.

Health at eNotes
This website contains several medical and psychological encyclopaedia containing simple definitions and descriptions of medical terminology, procedures and diagnoses.

Heart Foundation 
This website contains information on various heart health problems including through information pages and publications.

Help the Aged (UK) 
This website provides information on a variety of health and care issues.

Huntington’s Disease Association Australia (WA)
Huntington’s Disease Association New South Wales
Huntington’s Disease Association Queensland
These websites contain information on Huntington’s Disease including in relation to nutrition, swallowing, cognition, communication and decision making.

Interdisciplinary Journal of Rehabilitation 
The Interdisciplinary Journal of Rehabilitation provides information from Rehab Management on rehabilitation specific to aged people.

Joanna Briggs Institute 
This website provides various information sheets on best practice guidelines relating to health and personal care.

Kidney Health Australia
This website provides information and resources on renal health.

Medical Journal of Australia 
The Medical Journal of Australia contains various articles on topics relating to health and personal care.

Multiple Sclerosis (MS) Society of Australia 
This website contains information on multiple sclerosis (MS) including through research and publications. 

National Health and Medical Research Council 
The National Health and Medical Research Council contains various publications on health issues, including a specific topic area on aged care.

National Health Service Health Technology Assessment Programme (UK)
This UK website contains articles and research on various clinical issues and trials.

National Institute for Health and Clinical Excellence (NICE) (UK)
This website provides guidance on the promotion of good health and the prevention and treatment of ill-health.

National Resource Center on Nutrition, Physical Activity and Aging (US) 
The National Resource Center on Nutrition, Physical Activity and Aging (US) works in conjunction with the US Administration on Aging to provide information and practical guidance on reducing ‘nutrition risk among older adults’.

National Sleep Foundation (US) 
Information on sleep and ageing from the National Sleep Foundation (USA).

National Stroke Foundation 
Provides information on guidelines and pamphlets on stroke.

Nutrition Journal 
This journal contains various articles on the effect of nutrition on various aged-related illnesses.

Palliative Care Australia 
Palliative Care Australia is the national peak body involved in palliative care. The website provides information on current projects, events and guidelines, including Guidelines for a Palliative Approach in Residential Aged Care.

Palliative Care Section of Department of Health and Ageing
This site contains various resources and publications including on training and palliative care for indigenous Australians.

Parkinson’s Association (New South Wales)
Parkinson's Association (Queensland)
Parkinson's Association (South Australia)
Parkinson's Association (Victoria)
Parkinson's Association (Western Australia)
These websites provide general information on Parkinson’s Disease including in relation to symptoms, treatment and lifestyle.

Respecting Patient Choices (Austin Health)
The Respecting Patient Choices Program is a program to support advance care planning. The website contains various information relating to advance care planning including ethno-legal information and case studies.

Royal Australian College of General Practitioners
This website provides information about issues relating to general practitioners and the Medical Care of Older Persons in Residential Aged Care Facilities (the Silver Book).

South Australian Dental Service
This site contains information about dental health, including the resource Oral Health Protocols for Residential Aged Care Facilities.

Speech Pathology Australia
This website provides information on communication and swallowing.

Therapeutic Goods Administration (TGA)
The Therapeutic Goods Administration (TGA) is a unit of the Australian Government Department of Health and Ageing and carries out a range of assessment and monitoring activities to ensure therapeutic goods available in Australia are of an acceptable standard.

UNSW - Dementia Collaborative Research Centres (DCRC)
Dementia Collaborative Research Centres were established by the Australian government and focus on different areas of dementia research. This site contains downloadable reports on results of such research.

Victorian Institute of Forensic Medicine
The Clinical Liaison Service is a new and unique initiative of the State Coroners Office and the Victorian Institute of Forensic Medicine to improve resident/patient safety. The need to establish the service is supported by an expanding body of research evidence indicating that addressing the contributing underlying system factors may prevent a significant proportion of adverse events.

Vision Australia
This site contains information on vision impairment.


Standard Three:  Resident Lifestyle

Aged Care Advocacy Services
ACT Disability, Aged and Carer Advocacy Service 
The Aged Care Rights Service TARS (New South Wales) 
Queensland Aged and Disability Advocacy Inc QADA
Aged Rights Advocacy Service (South Australia) 
Advocacy Tasmania 
Elder Rights Advocacy (Victoria)
Advocare (Western Australia) 
These organisations are Commonwealth-funded and provide information and publications on residents’ rights including in relation to elder abuse.

Australian Guardianship and Administration Committee
This site provides information about the Australian Guardianship and Administration Committee with links to guardianship bodies in each state. These organisations have a role in protecting adults in Australia who do not have the capacity to make their own decisions including in relation to financial, medical and dental consent. They also provide various information on guardianship and other related issues.

Australian Multicultural Foundation 
The Australian Multicultural Foundation in conjunction with RMIT University created the Aged Care Training Institute to provide training on working in a multicultural aged care environment.

Benevolent Society 
The Benevolent Society has developed resources to help prevent the abuse of older people, increase awareness of abuse and to guide care-workers on how to respond if they see signs of abuse. This link includes various resources, including links to other sites.

Beyond Blue 
This website provides information and links to other websites on depression.

Black Dog Institute
The Black Dog Institute is an educational, research, clinical and community-oriented facility offering specialist expertise in mood disorders. This site contains various resources including assessment tools and research.

Carers Australia
Carers Australia provides information, advocacy and resources to carers. The website contains resources relating to caring including via the www.survivingthemaze.org.au page which contains information for carers of older people including in relation to residential aged care.

Centre for Cultural Diversity in Ageing
The Centre for Cultural Diversity has been developed to guide and promote best practice standards of care that address cultural diversity across all levels of service design and delivery. It also contains resources in different languages.

Commonwealth Department of Immigration and Citizenship
This website provides information on immigration, multicultural issues and indigenous issues including Australia’s multicultural policy and links to other websites with information indigenous services and policies. By clicking here, there is access to a calendar which aims to raise awareness of the many cultural and religious events, festivals and days that are celebrated throughout Australia.

Commonwealth Department of Veterans’ Affairs 
This website provides information about services and issues affecting veterans and their families. This includes information on residential aged care homes.

Dementia Care Australia
This website contains information and articles relating to dementia with a strong focus on the individual. There is an abundance of information on maintaining the dignity of people with dementia and on activities appropriate to their needs. There is also some information on nutrition and other health-related issues.

Diversional Therapy Association of Australia 
Website of the Diversional Therapy Association of Australia providing general and professional information, publications and upcoming events.

Elder Abuse Prevention Unit (EAPU) 
This website includes a range of information about the Elder Abuse Prevention Unit and elder abuse including downloadable fact sheets and multilingual brochures which are available in 15 different languages.

Mental Health Association
This website provides links to mental health associations in each state which in turn have other links to related websites as well as information on mental health issues.

Multicultural Mental Health Australia
This website provides information and resources on mental health issues in relation to cultural aspects, and is funded by the Commonwealth Department of Health and Ageing.

New South Wales Multicultural Health Communication Service
The New South Wales Multicultural Health Communication Service is funded by the New South Wales Department of Health and provides information, services and resources to assist health professionals to communicate with people from culturally and linguistically-diverse backgrounds.

NSW Transcultural Aged Care Service (TACS)
The NSW Transcultural Aged Care Service (TACS) provides advocacy and service support to improve the responsiveness of aged care providers toward culturally and linguistically diverse residents.

Office of the Privacy Commissioner 
This website provides information, resources and research on privacy legislation and rights.

Policy Research Institute on Ageing and Ethnicity 
The Policy Research Institute on Ageing and Ethnicity provide research and advocacy focused on older people from minority groups.

RPH Australia
RPH Australia is the national peak body for a network of unique, independent radio reading services striving to meet the daily information needs of over three million Australians with a print disability.

Seniors.gov.au 
This website provides information on services and rights to senior citizens.

University of the Third Age 
This website provides information and resources on courses for older people and links to other University of the Third Age Websites.

Working with Older People
This website provides educational resources, including education modules as well as links to other websites relating to aged care.

Yapunyah - Indigenous Health website (QUT)
This website provides resources relating to indigenous health. It includes communication, considerations and cultural sensivity information.


Standard Four:  Physical Environment and Safe Systems

Australian Infection Control Association
This website contains links to state associations and various infection control websites.

Australian Safety and Compensation Council
The council provides a national forum for state and territory governments, employers and employees to consult and participate in the development of policies relating to occupational health and safety, and workers' compensation.

Department of Employment and Industrial Relations (Queensland) 
This website provides information on occupational health and safety in Queensland.

Department of Health and Ageing (certification information)
This site lists those homes which meet the 1997 certification standards and those which have demonstrated they meet the December 2005 target for higher standards tested against the 1999 Certification Instrument.

Fire and Emergency Services Authority of Western Australia 
This website provides general information about emergency services including in relation to natural disasters and general information on safety and risk management.

Fluready.net
This site offers a forum for discussing and sharing planning tips for influenza infection. It also contains updates on the latest information on avian and pandemic influenza.

Food Standards Australia and New Zealand 
Food Standards Australia and New Zealand (formerly ANZFA) is a regulatory authority. Information on their website includes publications and other information on food safety. 

Infection Prevention & Control Unit 
This website provides information and resources on infection control.

Ministry of Economic Development (New Zealand)
This website provides information on planning for a pandemic, including resources created in response to the World Health Organisation’s warning.

National Center for Infectious Diseases (U.S.)
This site contains information on infections and infection control practices for treatment and prevention.

New South Wales Fire Brigades
This website provides information on fire safety, regulations and education.

New South Wales Rural Fire Service 
This website provides information on fire safety including publications and legal information.

Queensland Fire and Rescue Service 
This website provides information on fire safety, regulations and education.

Victorian WorkCover Authority 
This website provides information on occupational health and safety in Victoria.

WorkCover (Australian Capital Territory) 
This website provides information on occupational health and safety in the Australian Capital Territory.

WorkCover (New South Wales) 
This website provides information on occupational health and safety in New South Wales.

WorkCover (South Australia) 
This website provides information on occupational health and safety in South Australia.

WorkCover (Tasmania) 
This website provides information on occupational health and safety in Tasmania.

WorkSafe (Northern Territory) 
This website provides information on occupational health and safety in the Northern Territory.

WorkSafe (Western Australia) 
This website provides information on occupational health and safety in Western Australia.