Promoting high quality care
The Accreditation Agency is an internationally recognised accreditation body focused on promoting high quality care in residential aged care.
We have a robust accreditation system and publicly available education programs to support aged care managers.
Better Practice 2012
Hobart conference is on 15 to 16 March at The Old Woolstore Apartment Hotel.
 |
 |
 |
Person-centred care - new dates for 2012
“Completely different to any other person-centred care training I have been involved with. Covered much broader outlook than the usual focus on care-plan-only approach. Very valuable.”
This one-day workshop demystifies person-centred care and provides an overview of current thinking about person-centred care. Conducted by leading researchers, you will come away with a practical action plan and tools to implement person-centred care in your home. Click here to find out more.
Making the most of complaints - new
This new one-day workshop will equip you with the skills and knowledge to develop a robust complaints management system based on internationally recognised standards.
This one-day workshop has been tested with industry and is facilitated by Steve Aivaliotis, trained mediator and director of Proactive Complaints Management. “This workshop is designed to review, build on and enhance an organisation’s existing complaints handling policy,” says Steve. Click here to find out more about this new workshop.
“Steve’s knowledge of complaint management was fantastic. Easy to understand content.”